Trainer - Riyadh

Job Overview

The Trainer I plays a key role in delivering targeted training programs for new hires, product updates, and ongoing trainings within Concentrix to ensure the workforce is expertly prepared, meeting high standards of service and execution.

Core Responsibilities

• Manage daily functional activities for agents in a classroom setting, monitoring learning progress, offering coaching and developmental feedback, and providing readiness assessments.
• Employ engaging presentation and facilitation methods, including innovative and adult learning techniques, across multiple training formats.
• Develop and deliver instructional content via in-person classes, practical demonstrations, and supplementary exercises.
• Achieve personal training performance objectives consistently.
• Collaborate with Operations to facilitate smooth agent transitions from training to live environments, ensuring competency alignment with business demands.
• Keep up-to-date with product knowledge by participating in calls, client and internal meetings, and shadowing activities.
• Maintain effective and regular communication with managers, colleagues, clients, and related teams.
• Assist instructional design teams in creating diverse training materials, supporting varied delivery approaches such as e-learning, in-class instructions, and job aids.
• Evaluate training effectiveness via feedback techniques including focus groups, interviews, and surveys to refine training content and methods.
• Suggest curriculum updates to Training Manager based on feedback or identified training needs.
• Contribute to ongoing learning culture by staying informed on changes in products, services, policies, and procedures.

Candidate Profile

• A bachelor's degree in a relevant field is preferred, accompanied by two to four years of pertinent experience.
• Solid expertise in training strategies and essential soft skills such as communication, critical thinking, time management, and teamwork.
• Excellent written and oral communication capabilities.
• Competent in Microsoft Office applications.
• Ability to multitask, prioritize effectively, and meet deadlines.
• Proactive, maintains a strong sense of urgency, and performs well under pressure.
• Attentive to details with a professional attitude and strong interpersonal skills.

Role Framework

This role demands knowledge in its discipline with ongoing development of advanced skills. It involves problem-solving using standard procedures and an understanding of organizational processes and customers. Moderate supervision is provided.

Disclaimer

These details outline general role expectations and are not exhaustive of all possible duties or skills required.