Telesales Manager

Job Overview

We are seeking a skilled Telesales Manager to oversee and guide our telesales team. This role involves developing sales processes, training team members, and ensuring the team meets established sales targets.

Key Responsibilities

• Lead and support the telesales team, including mentoring junior staff.
• Create and implement sales scripts and standardized customer response templates.
• Develop and execute effective sales strategies.
• Supervise and evaluate telesales team performance regularly.
• Establish and manage daily, weekly, and monthly sales and calling targets.
• Maintain and strengthen relationships with customers.
• Address and resolve customer complaints promptly.
• Prepare and deliver comprehensive sales reports.
• Coordinate lead and prospect generation efforts.
• Facilitate appointment scheduling via the telesales team for field sales activities.
• Conduct telecalling for customer feedback, testimonials, and business development.
• Utilize CRM software effectively to manage customer interactions and sales processes.

Skills and Qualifications

• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Experience in telesales strategy and script development.
• Proficiency with CRM software tools.
• Ability to analyze performance metrics and generate reports.

Compensation

The monthly salary for this position ranges between 20,000 to 35,000 INR.