Telecaller / Admission Counsellor

About the Role

Baalmitra Kids Private Limited seeks a proactive and personable Telecaller / Admission Counsellor to manage inbound and outbound calls related to student admissions. The role focuses on addressing inquiries from parents and students, detailing educational programs, and nurturing leads through effective follow-up to convert them into admissions.

Key Responsibilities

• Initiate outbound calls to prospective students and parents about admission inquiries.
• Handle incoming calls professionally, providing clear and helpful responses.
• Offer detailed explanations about courses, admission procedures, benefits, and related information.
• Counsel students and parents based on their educational needs and preferences.
• Identify and qualify prospective admissions leads.
• Consistently follow up with interested parties using calls and WhatsApp messages.
• Keep comprehensive records of all calls, inquiries, follow-ups, and admissions.
• Convert qualified leads into confirmed admissions.
• Meet daily and monthly targets for calls and admissions.
• Collaborate with admissions and sales teams for smooth processing.
• Report progress and updates regularly to supervisors.
• Maintain courteous and positive communication with students and parents.

Candidate Requirements

• Minimum education: Completion of 12th grade; graduates preferred.
• Fresh candidates are welcome to apply.
• Prior experience in telecalling, counselling, education sales, admission counselling, or customer support is advantageous.
• Fluent Hindi communication skills required; basic English communication is preferred.
• Confident and courteous phone communication abilities.
• Strong persuasion and counselling capabilities.
• Patience in handling queries from students and parents.
• Ability to work towards daily calling and admission targets consistently.
• Basic proficiency in WhatsApp, Excel or Google Sheets, and general computer use.

Ideal Candidate Attributes

• Excellent communication skills
• Confidence
• Patience
• Persuasiveness
• Goal-oriented mindset
• Positive attitude
• Friendly towards students and parents

Performance Expectations

• Consistently achieve daily calling goals.
• Maintain regular follow-ups with leads.
• Enhance the lead-to-admission conversion ratio.
• Accurately document inquiries and follow-up activities.
• Reach monthly admission targets reliably.

Compensation and Incentives

The monthly salary ranges from ₹12,000 to ₹20,000, supplemented by performance-based incentives. Additional bonuses may be awarded based on admission conversion efficiency and overall performance.