Telecaller

Overview

We are seeking an Office Admin cum Telecaller to join our team in Hyderabad, Andhra Pradesh. This role involves providing administrative and clerical assistance while actively engaging with customers through calls and emails. The ideal candidate is dynamic, organized, and good at communication.

Key Responsibilities

• Warmly greet visitors and maintain a professional reception area.
• Deliver exceptional customer service consistently.
• Answer and screen incoming phone calls and emails, forwarding them as required.
• Arrange and manage schedules for appointments and meetings.
• Ensure office reception cleanliness and orderliness.
• Support administrative tasks including filing, photocopying, and faxing documents.
• Oversee inventory and procurement of office supplies as needed.
• Understand customer requirements and provide clear explanations of product features and benefits.
• Perform additional assigned duties to support office operations.
• Utilize MS Excel and computer skills effectively in daily tasks.

Candidate Requirements

• At least 1 year of experience in an admin or telecalling position or a related role.
• Strong written and oral communication skills.
• Proficiency with Microsoft Office Suite and Google Workspace tools.
• Excellent organizational, multitasking, and problem-solving skills.
• Ability to work both independently and collaboratively within a team.
• Detail-oriented with proficient task prioritization.
• Own laptop is mandatory for this position.

Qualifications and Eligibility

Open to fresh graduates as well as experienced professionals from any graduate discipline.