Team Member - Customer Service in Thane

Overview

This role involves overseeing and managing operational functions across multiple branches, ensuring strict compliance with company policies, turnaround times, audit protocols, and regulatory standards.

Key Responsibilities

• Supervise daily operational activities carried out at branch locations.
• Examine documentation and verify operational control measures.
• Guarantee the prompt handling of disbursement, renewal, and loan closure requests.
• Maintain and analyze Management Information System (MIS) reports on operations and productivity.
• Liaise with audit, risk management, and compliance departments effectively.
• Assist in resolving customer escalations to maintain service quality.
• Identify and address discrepancies and exceptions at the branch level.
• Provide process-related training to branch personnel to improve efficiency.

Required Skills and Expertise

• Strong abilities in operational processes and analytical evaluation.
• Familiarity with the complete lifecycle management of gold loans.
• Effective team coordination and process oversight capabilities.
• Proficiency in MIS reporting and handling audit procedures.