Team Leader

Position Overview

We are seeking a Team Leader to oversee a telecalling team at a multispeciality dental clinic located in Pune, Maharashtra. This role focuses on managing daily operations, enhancing team performance, and optimizing lead conversion related to clinic services and patient appointments.

Key Responsibilities

• Lead and manage a group of telecallers ensuring seamless daily activities.
• Assign calling leads and daily targets for team members.
• Conduct daily meetings and performance evaluations to motivate and monitor the team.
• Track attendance, punctuality, productivity, and discipline within the team.
• Address and resolve team conflicts, fostering a positive workplace atmosphere.
• Oversee inbound and outbound call activities, ensuring timely follow-up on assigned leads.
• Communicate effectively with patients regarding clinic services and appointment details.
• Maximize conversion of leads through identification and utilization of potential opportunities.
• Monitor key performance indicators including calls made, connections, follow-ups, booked and confirmed appointments, patient visits, lead conversions, and revenue generation.
• Prepare and present daily, weekly, and monthly performance reports to management.
• Identify and bridge performance gaps via strategic improvements.
• Train new telecallers on processes, CRM systems, communication, and objection handling.
• Conduct call audits and provide feedback to maintain quality standards.
• Ensure adherence to all organizational policies and proper communication protocols.
• Coordinate effectively with Marketing, Clinic, Front Desk, and Management teams to ensure quality lead handling and patient concerns resolution.
• Manage accurate and timely documentation in CRM or lead management tools.

Compensation

This full-time position offers a monthly remuneration ranging from INR 20,000 to INR 30,000.