Team Leader

Role Overview

Support the Store Manager in managing daily store functions by adhering to Company policies and Store Management directives. Efficiently handle designated managerial responsibilities including staffing, shift scheduling, and resolving customer concerns to elevate service quality and customer satisfaction levels.

Key Responsibilities

• Oversee the daily functioning of a medium to large retail store, ensuring compliance with organizational standards and management protocols.
• Address staffing matters, devise shift rotas, and manage customer complaints to enhance overall customer experience.
• Lead and motivate the team to effectively demonstrate product features, promoting valuable interactions with customers.
• Direct teams to communicate product information accurately and consistently according to established messaging.
• Supervise customer order recording and processing activities.
• Collect and analyze customer feedback to formulate responsive strategies.
• Create and authorize work schedules, incorporating overtime and resource adjustments as necessary to fulfill operational requirements.
• Set targeted goals for sales engagements, customizing presentations for key decision-makers and stakeholders.
• Identify growth potential within customer accounts by offering additional products and services.
• Implement relationship management strategies to foster strong connections with principal customer decision-makers.
• Leverage expertise to present sophisticated products and services aligned with customer needs, negotiating terms effectively.
• Engage in ongoing professional development to maintain industry knowledge and improve job performance.
• Establish and accomplish personal performance goals through the use of performance management tools.
• Monitor and manage team performance, establishing objectives and taking corrective measures to meet targets.

Qualifications and Experience

• A Bachelor’s Degree or equivalent educational qualification is mandatory.
• Proven experience handling diverse situations and providing guidance to others.
• Demonstrated ability to plan and manage resources efficiently to achieve goals set by senior leadership.

Additional Information

This position requires a proactive approach to managing store operations, emphasizing customer satisfaction, team leadership, and resource planning.