Supply Chain Solutions Manager

About JD Logistics

JD Logistics is a leading provider of tech-driven supply chain and logistics services under JD.com, specializing in automation, smart fulfillment, and data intelligence. The company offers comprehensive logistics solutions covering warehouse management, transportation, last-mile delivery, cold chain, cross-border operations, and more, ensuring efficiency and accuracy throughout the supply chain.

Global Presence

JD Logistics operates a massive global infrastructure with over 3,600 warehouses spanning 34 million square meters. The company manages a Global Smart Supply Chain Network with automated warehousing and international transportation, operating more than 130 bonded, direct mail, and overseas warehouses across 23 countries and regions under brands like JoyLogistics and JoyExpress.

What We Offer

Joining JD Logistics means participating in future-shaping global supply chains with innovative technologies such as autonomous delivery and smart warehousing. Employees enjoy competitive salaries, excellent locations, and a supportive culture that encourages growth and meaningful contributions in a dynamic environment.

Team Environment

As part of the JD Logistics team, you'll work in a collaborative and fast-paced setting that emphasizes ownership and delivering quality results.

Responsibilities

• Analyze customer supply chain needs including warehousing, fulfillment, and transportation through detailed business assessments and solution workshops.
• Create end-to-end supply chain and logistics designs covering warehouse operations, inventory, transportation, and value-added services tailored to client goals.
• Develop proposals, process workflows, SOPs, operational models, cost evaluations, and implementation strategies for new business opportunities.
• Recommend scalable warehouse layouts and workflows to maximize cost efficiency, service quality, and operational effectiveness.
• Design and improve warehouse and fulfillment processes including inbound, inventory, picking, packing, shipping, returns, and additional services.
• Collaborate with Product, Engineering, and IT teams to define integration requirements for systems like WMS, TMS, OMS, ERP, API/EDI, ensuring smooth implementation.
• Support system testing, user acceptance, and operational readiness to guarantee successful onboarding and launch.
• Manage customer implementation projects from solution design through operational launch, coordinating cross-functional teams and overseeing timelines, milestones, risks, and issues.
• Lead warehouse startup activities including SOP creation, staff training, and readiness assessments for new customer deployments.
• Continuously monitor customer logistics performance to identify automation, process enhancements, and cost-reduction opportunities.
• Analyze data and KPIs to recommend improvements in fulfillment accuracy, transportation efficiency, and customer satisfaction.
• Stay updated on industry trends, emerging technologies, and best practices to advocate innovative logistics solutions.
• Build and maintain strong client relationships as a strategic solutions partner, conducting business reviews and supporting service expansions and contract renewals.
• Create and maintain standardized solution templates, implementation playbooks, and best practices, sharing knowledge across teams to enhance solution delivery.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business, or a related field.
• 3 to 5 years of relevant experience in supply chain solutions, logistics design, warehouse operations, or fulfillment consulting with at least 1 to 2 years focused on international warehouse planning and execution.
• Strong knowledge of warehouse operations, fulfillment processes, inventory management, transportation, and supply chain solutions.
• Experience designing or implementing solutions for 3PL, eCommerce, retail, or supply organizations.
• Proven history supporting customer onboarding, solution implementation, and operational go-live phases.
• Familiarity with WMS, TMS, OMS, ERP systems, API/EDI integrations, and other customer system integrations.
• Advanced analytical skills with Excel proficiency and experience using data visualization tools such as Power BI, Tableau, or SQL for business decision support.
• Understanding of transportation pricing, carrier selection, service levels, network design, and operational challenges.
• Excellent project management and cross-team collaboration capabilities involving Sales, Product, Engineering, Operations, Procurement, and Customer Success teams.
• Effective communication and presentation abilities in English and Mandarin Chinese for interacting with clients and internal stakeholders.
• Ability to handle multiple projects concurrently in a high-paced environment while maintaining quality and attention to detail.

Additional Information

JD Logistics is dedicated to fostering an inclusive and diverse workplace and is an equal opportunity employer. Employment decisions are made without discrimination based on race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected category.

Compensation

The position offers a starting salary of CAD 75,000 annually plus an annual bonus.