仕事内容

Deliver distinguished luxury in-store customer service aligned with the Zegna Selling Flow and embodying the Zegna Mindset.
Exhibit an entrepreneurial approach to foster business growth.
Proactively network to attract and build a robust customer database.
Engage customers to understand their needs by exploring preferences and shopping occasions.
Anticipate and respond to both expressed and implied customer needs to exceed expectations.
Offer customers personalized and versatile Zegna brand experiences, showcasing mix-and-match combinations.
Introduce Zegna Su Misura (Made-to-Measure) services to meet current or future client requirements.

Utilize company devices such as iPads or iPods to enhance the luxury shopping experience.
Incorporate "Zegna Stories" into the sales presentation to enrich the buying process.
Accurately record customer data in compliance with Zegna CRM protocols.
Foster ongoing customer relationships through post-sale communications like thank you notes and follow-ups using CRM tools.
Handle customer issues empathetically while adhering to policies on alterations, damages, repairs, and returns.

Develop deep expertise in Zegna’s products, craftsmanship, fabrics, and style developments, translating insights into customer benefits.
Guide customers in styling complete outfits with advice on color, texture, pattern, silhouette, proportion, and garment functionality.
Gather and relay customer feedback and suggestions to the Store Manager.
Stay updated on inventory to tailor sales approaches and optimize product turnover.
Conduct fitting and alteration measurements to ensure garments provide a perfect fit.
Acquire skills required as a Su Misura in-store specialist when assigned.

Maintain exceptional personal grooming and adhere to the Zegna uniform and grooming standards.
Follow Zegna’s guidelines for product and gift packaging to uphold luxury image and quality.
Keep store environment and product displays neat and orderly.
Ensure visual merchandising aligns with Zegna’s standards and suggest improvements to management.
Support or perform visual merchandising tasks including window displays when needed.

Communicate customer, product, and other store information effectively within the team to meet business goals.
Assist in onboarding new staff by acting as a learning coach or mentor when designated.
Train colleagues on new products as directed.
Promote a positive team culture to enhance motivation within the sales force.

Evaluate personal performance using KPIs such as cross-selling ratio, conversion rate, and average sales.
Collaborate with the team to implement strategies aimed at reaching sales and KPI targets.
Suggest service, product, visual, and operational enhancements to overcome sales challenges.
Comply with Zegna’s store operation policies including attendance and daily operational duties like stock handling, cashiering, reporting, and guest services.
Follow company policies and directives as part of daily responsibilities.

Style Advisor