Store Manager

Position Overview

The Store Manager will oversee daily store operations ensuring an excellent shopping experience, uphold store standards, meet financial objectives, and communicate customer and product feedback to appropriate teams. This role requires leadership, organizational capabilities, and knowledge of the fashion retail sector.

Financial Responsibilities

• Lead the store team to accomplish sales targets and key performance indicators (KPIs).
• Maintain store shrinkage below 0.2% of cost of sale.

Operational Duties

• Perform regular financial and stock audits.
• Update, track, and communicate store performance dashboards periodically.
• Ensure visual merchandising standards are consistently maintained.
• Manage employee records, including leave management, passport details, performance and conduct history, and roster scheduling.
• Supervise daily operations such as opening and closing procedures.
• Set sales targets, monitor KPIs, analyze performance, and identify improvement opportunities.
• Hold routine team meetings to relay goals, expectations, and provide feedback.
• Implement and uphold company policies and procedural compliance.
• Maintain communication with senior management to report on store progress, problems, and opportunities.
• Formulate and execute action plans based on performance metrics.
• Manage back-of-store operations and merchandise replenishment.
• Enforce security protocols to prevent theft and maintain safety for customers and staff.
• Recruit, train, and develop a high-performing sales team.
• Oversee store expenses, budgets, and financial objectives.

Customer Engagement

• Motivate the team to achieve customer loyalty metrics such as club apparel targets, Net Promoter Score (NPS), and DSES goals.
• Build and maintain positive relations with mall management.
• Coordinate effectively with office support teams regarding store activities.
• Address customer queries and concerns promptly, striving to surpass expectations.
• Manage employee performance and conduct.

Learning and Development

• Consistently enhance personal and team skills to prepare potential future store managers.
• Identify team learning gaps and devise processes to address them.
• Conduct training sessions for new hires and ongoing product knowledge updates.

Desired Experience and Education

The ideal candidate will have over 5 years of progressive experience in customer-focused roles, coupled with strong leadership and problem-solving skills. Demonstrated success in boosting customer engagement and exceeding store sales KPIs is essential. A Bachelor's degree in business administration, retail management, or related disciplines is preferred.