仕事内容

About the Role

This role is with a partner company based in Ireland seeking a Solutions Engineer to drive support and development for a state-of-the-art network intelligence platform. The successful candidate will play a pivotal role in helping clients overcome sophisticated infrastructure challenges by combining expert technical knowledge with a strong focus on customer engagement and business acumen. Collaborating closely with sales, engineering, and customer teams, the Solutions Engineer will demonstrate product value, guide implementations, and provide insights influencing product enhancements.

The position offers exposure to cutting-edge technologies spanning cloud computing, security, observability, and management of large-scale network operations. The role demands functioning as a trusted technical consultant, enabling organizations to optimize network performance, reliability, and visibility.

Primary Responsibilities

Lead the technical elements of the customer journey, including conducting product demonstrations, executing proof-of-concepts, performing technical assessments, and validating solutions.
Work in partnership with sales teams to support customer acquisition, understand client business challenges, and clearly articulate technical solutions’ value.
Prepare tailored responses to technical inquiries, including Requests for Information (RFIs), Requests for Proposal (RFPs), and Requests for Quotation (RFQs), aligned with customer needs.
Develop and maintain strong customer relationships, acting as a trusted advisor throughout both pre-sale and post-sale stages.
Collect and channel customer feedback to identify opportunities for product enhancements, collaborating with product teams for ongoing improvements.
Facilitate customer success by assisting clients in adopting solutions, integrating them with existing infrastructures, and maximizing the platform's benefits.
Deliver technical presentations, demonstrations, and workshops to diverse stakeholders including engineers, architects, and executives.
Collaborate with account management teams to fulfill organizational goals and drive revenue growth.
Represent the organization at industry trade shows, conferences, and within technical communities, while keeping abreast of emerging technologies.
Regular travel is expected for customer and prospect meetings, including onsite visits when necessary.

Candidate Requirements

A minimum of five years in a Solutions Engineering, Sales Engineering, Systems Engineering, Network Engineering or equivalent customer-facing technical role.
Residing in the EMEA region with excellent command of English in both spoken and written communication.
Strong aptitude for engaging technical discussions across a spectrum of audiences from engineering teams to senior business leaders.
Proficiency with networking technologies, including experience with routers, Linux systems, and infrastructure environments.
Thorough understanding of network and application protocols such as NetFlow, SNMP, BGP, DNS, TCP/IP, and HTTP, with practical application in infrastructure operations.
Familiarity with network security principles, including knowledge of DDoS threats and mitigation strategies.
Capability to translate intricate technical issues into tangible business value and outcomes for customers.
Excellent problem-solving skills coupled with customer-centric and proactive attitudes.
Bonus: Experience with scripting languages like Python, Bash, Ansible, or Perl.
Additional advantage: Knowledge of databases, SQL, open-source monitoring tools, and public cloud platforms (AWS, GCP, Azure).
Preference given to candidates with backgrounds in service providers, carrier networks, cybersecurity, infrastructure monitoring, or fast-growing tech companies.

Benefits and Work Environment

Attractive and competitive salary package.
Remote-first working model with flexible arrangements across the EMEA region.
Experience working with forward-looking networking and observability technologies.
Opportunities to collaborate with seasoned engineers and recognized experts in the field.
Exposure to challenging technical projects and large-scale customer environments.
Career development prospects within a rapidly expanding technology enterprise.
Cultivation of an inclusive and cooperative workplace culture.
Engagement in impactful projects that directly influence customer success and product development.

Additional Information

The hiring process leverages an AI-assisted matching system to objectively review candidates and shortlist the best fits based on core requirements. The subsequent recruitment stages such as interviews and assessments are managed internally by the hiring partner. Candidates’ personal information is processed in compliance with GDPR and data privacy laws. AI tools may support certain recruitment steps but do not replace human judgment. All final hiring decisions rest with human recruiters.

Solutions Engineer, Service Provider