Shift Supervisor

About the Company

Kality Food Share Company, situated in Addis Ababa, Ethiopia, is an expanding food production and distribution firm dedicated to providing dependable, safe, and superior food products. The organization emphasizes streamlined production methods, consistent quality assurance, and timely deliveries. Employees are motivated to contribute ideas, own their responsibilities, and support ongoing improvements across all facets of the operation.

Role Overview

This full-time on-site position based in Addis Ababa involves supervising daily activities throughout assigned shifts. Responsibilities include managing shift personnel, allocating tasks, and overseeing workflows to guarantee safety and efficiency in meeting production and service objectives. The supervisor handles staffing plans, attendance monitoring, and addresses minor issues related to conduct or performance, escalating them when necessary. Compliance with company policies, health and safety standards, and quality controls must be ensured. Maintaining accurate shift documentation such as production summaries, incident reports, and inventory logs is essential. The role requires effective communication with fellow supervisors and management, aiding in onboarding new hires and training, and assisting in process enhancements to boost productivity and customer satisfaction.

Required Qualifications

• Proven background in leading teams within production, food service, or operational settings, with competence in task coordination and performance oversight.
• Excellent organizational and time management abilities to prioritize duties, juggle multiple tasks during shifts, and adhere to deadlines.
• Strong verbal and written communication skills capable of delivering clear instructions, constructive feedback, and resolving routine conflicts professionally.
• Knowledge and enforcement of workplace health, safety, and sanitation standards, especially in food-related sectors.
• Familiarity with documentation practices including shift logs, inventory tracking, and production reporting, along with comfort using typical office or factory software.
• Effective problem-solving aptitude to detect workflow or staffing challenges and recommend practical improvements.
• Physical capability to stand for lengthy durations, navigate different work zones, and work during flexible hours, including evenings, weekends, and public holidays as necessary.
• Experience in food manufacturing, distribution, or hospitality fields is advantageous; formal education such as a diploma or degree in related areas is a plus but not compulsory.