Service Scheduler

Position Overview

We are seeking a highly organised Service Scheduler to join our Service team, responsible for efficient scheduling, coordination, and communication with customers. This position involves close collaboration with Field Managers, technicians, subcontractors, and other internal parties to ensure smooth service delivery across a busy national operation.

The ideal candidate thrives under pressure, enjoys solving problems, and is adept at juggling multiple priorities while upholding excellent customer service standards.

Key Responsibilities

• Plan and coordinate daily service appointments for technicians and subcontractors.
• Handle customer communications including providing estimated time of arrival updates, attendance alerts, and adjustments to schedules.
• Prioritise work orders, with a focus on urgent, safety-related, and critical customer tasks.
• Assist Field Managers with administrative tasks and reporting requirements.
• Track work order progress and maintain precise records within service management systems.

Required Qualifications and Skills

• Experience in scheduling, coordination, or administrative support in a service environment.
• Strong communication skills tailored to customer service and stakeholder engagement.
• Proficiency in Microsoft Excel at intermediate to advanced levels.
• Capacity to manage and prioritise multiple tasks effectively in a fast-moving setting.
• Excellent attention to detail and organisational abilities.

Preferred Experience

• Familiarity with Salesforce or similar CRM platforms.
• Background in using scheduling or workforce management tools.
• Experience in coordinating technician or subcontractor activities.

Benefits and Perks

• Access to discounted health insurance plans.
• Participation in peer recognition programs through ‘AAA’ nominations and awards.
• Engagement with a Wellbeing Committee addressing mental health, community involvement, diversity and inclusion, along with social and amenities initiatives.
• Discounted membership for WhereFit, covering gyms, apparel, and related services.

Company Overview

At dormakaba, we are dedicated to enabling seamless and secure movement in a variety of environments, from automatic doors to advanced cloud-based access solutions. Our global team of over 16,000 employees serves sectors such as healthcare, aviation, education, hospitality, and more. We foster innovation, collaboration, and meaningful impact for both customers and communities.

Employees are encouraged to take initiative, develop their expertise, and build their careers within a global setting influencing the future of access solutions.