- 経験
- どれでも
- 給料
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- 求人情報
- 1
- 投稿済み
- 4時間前
- 作業モード
- ハイブリッド
- 教育
- IT qualification / equivalent experience
- 資格
- Applicants with fluent English, relevant IT qualifications or equivalent experience, and the ability to undergo Garda Vetting may apply. Candidates should also be available for an onsite Dublin 1 role with rota-based working hours and limited remote flexibility.
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勤務地
仕事内容
Role overview
Auxilion is looking for a Service Desk Engineer to support the service desk team in Dublin 1. The position is primarily on-site, with some flexibility for remote work within a four-week rotating schedule. After training, the successful candidate will join the rota below:
- Monday to Friday, Week 1: 7:00–15:30
- Monday to Friday, Week 2: 8:00–16:30
- Monday to Friday, Week 3: 8:00–16:30
- Monday to Friday, Week 4: 11:00–19:30
Key duties
- Handle customer incidents and service requests by identifying the issue, recording it in the IT service management tool, and following progress through to resolution.
- Use technical troubleshooting skills to resolve issues ranging from straightforward problems to more complex IT faults.
- Work with Level 2 and Level 3 technical teams when additional support is needed, while P3 and P4 incidents remain within the service desk remit.
- Keep customers informed in a professional, courteous way through phone, email, chat, or face-to-face updates.
- Maintain and improve the knowledge base by adding known issues, workarounds, and solutions so future incidents can be resolved more efficiently.
- Identify issues that may escalate into major incidents such as P2 or P1 events and route them promptly to the relevant technical and management teams to support SLA targets.
- Process requests through ServiceNow, including access and removal actions for systems such as AD, MS Exchange, RSA, and Varonis.
Skills and experience
- Strong written and spoken English.
- Clear, confident communication skills.
- A positive, can-do attitude.
- Strong problem-solving ability.
- Technical aptitude, ideally backed by professional experience.
- IT certification such as COMPTIA A+, CCNA, or equivalent hands-on experience.
- Working knowledge of LAN networking.
- Experience using ServiceNow.
- Familiarity with operating systems.
- Customer service mindset.
- Good PC literacy.
- Exposure to system administration tools and environments such as AD, MS Exchange, and RSA.
Additional requirements
Garda Vetting is required for this role.
About Auxilion
Auxilion describes itself as a workplace where people can build meaningful careers and continue developing. The company values strong culture, client support, and opportunities for growth across technical, sales, finance, and other functions.