Senior Hotel Manager

Position Summary

ATDG company is seeking a Senior Hotel Manager responsible for overseeing the daily operational management of the hotel, coordinating all departments, and ensuring an exceptional experience for every guest.

Responsibilities

• Lead and supervise the daily hotel operations.
• Coordinate key departments including Front Office, Housekeeping, Food & Beverage, Maintenance, Sales, and HR.
• Ensure all departments operate according to the established hotel standards.
• Oversee the quality of customer service at every point of contact.
• Perform daily inspections of cleanliness, maintenance, appearance, and operational readiness of the hotel premises.
• Organize operational meetings with department heads to track tasks, challenges, and objectives.
• Monitor reservations, room occupancy, pricing, revenue, and daily hotel performance.
• Manage operational budget by controlling costs and optimizing expenditures.
• Track key performance indicators such as occupancy rates, revenues, costs, customer satisfaction, and staff productivity.
• Handle guest complaints professionally and implement corrective measures.
• Recruit, train, onboard, and motivate managerial and operational personnel.
• Maintain discipline, work ethics, and adherence to procedures across all staff members.
• Develop and implement standard operating procedures for hotel departments.
• Collaborate with suppliers, partners, and third parties to ensure smooth operations.
• Monitor inventories, supplies, and operational needs of the hotel.
• Ensure compliance with safety regulations, hygiene standards, and legal requirements.
• Provide periodic reports to company leadership regarding operational and financial performance of the hotel.
• Identify opportunities for improving service quality, reducing costs, and increasing revenues.

Qualifications

• Bachelor's degree in Hotel Management, Tourism, Business, Economics, or related fields.
• Previous leadership experience in hospitality roles such as General Manager, Operations Manager, Hotel Manager, or similar positions is preferred.
• Strong leadership, organizational, and decision-making skills.
• Experience in managing staff and building effective teams.
• Ability to operate effectively under pressure and resolve operational issues in real time.
• Good knowledge of financial management, budgeting, cost control, and revenue management.
• Strong focus on service quality and customer satisfaction.
• Excellent English language proficiency; knowledge of additional languages is an advantage.