Senior Account Manager

Overview

The Senior Account Manager is responsible for overseeing a portfolio of client accounts, advocating the company's products and services, and developing strategic account management approaches while fostering strong relationships with existing and prospective customers to boost sales and support marketing campaigns aligned with the Territory Sales Manager.

Key Responsibilities

• Formulate and execute account strategies and roadmaps for assigned portfolios in collaboration with management.
• Provide precise sales forecasts and establish sales targets consistent with business goals.
• Lead interactions with vendors in accordance with company directives and strategies.
• Build and nurture relationships with new and current clients/channels to increase sales and discover additional business opportunities.
• Maintain a comprehensive customer and channel database, analyze data and develop loyalty and opportunity metrics.
• Identify current and future market requirements for products through research and client visits.
• Manage the complete sales process from issuing quotations through to payment collection.
• Evaluate credit/payment performance, handle outstanding accounts, and resolve discrepancies.
• Ensure effective inventory tracking and management through accurate stock controls.
• Drive sales growth across the account portfolio aiming for sustained revenue and profitability.
• Maintain high engagement with channel partners, addressing issues and inquiries to meet clients' needs efficiently.
• Monitor and assess targeted marketing programs and activities, recommending improvements as needed.
• Review and enhance business procedures to boost efficiency and standardization.
• Utilize systems like Salesforce CRM to manage leads, opportunities, and deals, ensuring operational efficiency.

Qualifications and Experience

• Possess a bachelor's degree in Sales, Marketing, or a related discipline.
• Have between five to seven years of pertinent professional experience in a similar role.