Retail Store Manager

Role Overview

We are seeking an experienced Retail Store Manager to oversee daily store functions, manage customer interactions, and handle inventory along with order fulfillment to ensure smooth and efficient operations in our Delhi-NCR retail location.

Key Responsibilities

• Greet and support customers, identify their needs, and suggest appropriate products to promote customer satisfaction and encourage return visits.
• Handle online orders received via website and WhatsApp, coordinate packing and shipping, keep customers informed about their order status, and ensure orders are delivered on time.
• Manage inventory by maintaining accurate stock records, verifying incoming stock, arranging products neatly, conducting stock audits, and reporting on low or popular items.
• Oversee store upkeep by ensuring cleanliness, organization, effective merchandising, managing billing, daily cash reconciliation, coordinating deliveries, and supervising opening and closing routines.
• Assign and track deliveries to riders, ensuring prompt completion and resolving any delivery issues.
• Support sales efforts by helping meet monthly targets, promoting upselling and cross-selling, recommending merchandising improvements, and backing promotional and festive campaigns.

Candidate Profile

• Possesses 2 to 4 years of relevant experience in retail operations or customer service; candidates with 1 to 3 years experience or exceptional aptitude may also be considered.
• Communicates effectively in Hindi and has basic English proficiency.
• Proficient with computers and comfortable using mobile apps, with basic knowledge of Excel or Google Sheets.
• Capable of multitasking, demonstrates honesty, discipline, customer-focus, strong ownership, and problem-solving skills.
• Adept at learning e-commerce operational processes.

Working Conditions & Benefits

• Work schedule includes 6 days per week with mandatory weekend availability; weekly off is on a weekday.
• Monthly performance-based incentives up to ₹3,000 awarded for achieving sales goals, maintaining high customer service standards, inventory accuracy, timely order fulfillment, and consistent attendance and punctuality.