Retail Learning and Development Partner

About the Role

As a Retail Learning and Development Partner at CHANEL in Singapore, you will play a pivotal role in elevating the luxury retail experience by empowering Fashion Advisors (FAs). This position focuses on enhancing FA confidence, presence, and alignment with brand values to foster enduring client relationships and business growth.

Key Responsibilities

• Create, implement, and evaluate comprehensive learning roadmaps for retail teams to ensure clear development pathways and relevant learning opportunities for Fashion Advisors.
• Regularly analyze client-staff interactions to detect individual and team learning needs.
• Develop personalized and group coaching initiatives; supervise progress and assess results.
• Lead in-store training sessions such as flash trainings, morning meetings, and collection briefings utilizing blended and digital methods.
• Coach Advisors on adaptability, client engagement, brand heritage, and collection knowledge to personalize service and strengthen emotional connections.
• Offer timely feedback rooted in industry best practices and CHANEL’s competency models.
• Design and execute onboarding programs tailored for new hires that focus on product knowledge, sales expertise, and exceptional client experience.
• Guide onboarding buddies to assist in seamless integration of new team members.
• Collaborate with subject matter experts and Client Engagement Management to align learning with client action plans.
• Work with L&D and cross-functional teams to co-develop learning materials and strategic development paths.
• Partner with boutique leadership, HR, and regional teams to synchronize learning initiatives with business goals.
• Engage with external vendors and service providers to support training and event delivery.
• Track and analyze training impact through KPIs, client satisfaction scores, and workforce insights to guide continuous improvements.
• Standardize and refine training processes, ensure compliance with global standards, and update operational procedures as needed.
• Collaborate with IT, HR, and operations teams to optimize learning platforms and related systems.

Who You Are

• You excel at observing interactions and diagnosing learning gaps among retail staff.
• You enjoy crafting innovative, tailored coaching and learning experiences.
• You thrive in a dynamic luxury retail environment, maintaining agility and adaptability.
• You are a collaborative communicator skilled at building relationships across diverse stakeholders.
• You appreciate the value of empowering individuals through confidence building and presence enhancement.
• You are passionate about driving new ideas and challenging conventional approaches to learning and client service.

Required Skills and Traits

• Strong analytical and observational capabilities to identify development opportunities.
• Excellent interpersonal and communication skills complementing teamwork across levels.
• Flexibility and responsiveness to changing retail and learning environments.
• Experience performing effectively in multicultural, fast-paced boutique settings.
• Keen interest and enthusiasm for luxury retail learning and development initiatives.
• Innovative mindset proactive in creating engaging learning programs.
• Confidence to question the status quo and advocate for excellence in people and client engagement.
• Successful implementation of best practices and strategic priorities within boutique teams.

Additional Information

CHANEL is committed to fostering an inclusive environment that promotes personal and collective growth. The company values the diversity and unique insights each individual brings and welcomes applications from all backgrounds to enrich the team’s complementarity and effectiveness.