Receptionist

Job Overview

This full-time, permanent position is based in Dublin and requires delivering a professional and efficient front-line service to all customers, visitors, staff, trades personnel, and the general public. The role also involves managing a busy switchboard.

Key Duties and Responsibilities

• Support Focus Ireland's overall objectives and work within its framework.
• Collaborate closely with other Focus Ireland departments and services.
• Answer telephone calls promptly and professionally, taking accurate messages to relay to appropriate individuals.
• Refer callers to external agencies when necessary.
• Manage deliveries by ensuring goods are safely handed over to relevant staff or teams.
• Greet and welcome callers in a friendly manner.
• Arrange taxis and courier services for staff, maintaining a detailed log of these transactions.
• Order general stationery supplies for the High Street location.
• Organize outgoing mail and maintain accurate records.
• Keep the reception area clean, tidy, and welcoming at all times.
• Coordinate recycling and shredding activities.
• Participate in team, section, divisional, and agency meetings as required.
• Perform other duties as assigned by your Manager or Divisional Head.

Required Qualifications and Skills

• Previous experience in a similar receptionist position.
• Strong organizational abilities and proficiency with Microsoft Office and Outlook.
• Demonstrated initiative and ability to seek guidance when appropriate.
• Problem anticipation skills with a focus on generating practical solutions.
• Excellent interpersonal and communication capabilities.
• Proven ability to handle multiple tasks and prioritize competing demands effectively.
• Effective communication at various organizational levels.
• Consistent delivery of high-quality customer care maintaining multiple relationships.
• Familiarity or experience in NGO or homeless sector environments is advantageous but not mandatory.

Additional Information

Focus Ireland operates as an equal opportunities employer and encourages applications from all qualified candidates.