Receptionist Cum Telecaller

Job Overview

The Receptionist cum Telecaller will serve a pivotal role in managing the hospital's front desk and handling telephonic communication to ensure a seamless experience for patients and visitors. This position involves greeting and assisting patients, managing appointments, and coordinating with different hospital departments.

Key Duties and Responsibilities

• Greet and assist patients, visitors, and attendants in a courteous and professional manner.
• Manage patient registration processes and ensure records are accurately maintained.
• Schedule, reschedule, and confirm patient appointments efficiently.
• Provide information regarding consultations, treatments, and various hospital services to patients.
• Maintain an orderly and clean reception area.
• Liaise with doctors, nursing staff, and other departments to facilitate smooth patient flow.
• Address billing-related enquiries directing patients to the respective departments.
• Handle incoming calls professionally, responding to patient queries with courtesy.
• Conduct outbound calls for appointment confirmations, follow-up communication, and gathering feedback.
• Inform patients about hospital offerings including health camps, promotions, and special programs.
• Maintain detailed daily call logs and update patient information systematically.
• Follow up with new leads generated via advertisements, social media, and referrals.
• Escalate any patient complaints or concerns to the correct department promptly.

Candidate Profile and Skills Required

• Educational qualification of any graduate or diploma holder.
• Experience ranging from 1 to 3 years in reception, customer service, telecalling, or front office roles within a hospital or healthcare setting preferred.
• Excellent communication abilities in English, Kannada, Hindi; additional regional languages advantageous.
• Strong interpersonal and customer service skills with a professional demeanor.
• Basic proficiency with computers including MS Office, email, and hospital management software.
• Ability to multitask effectively and manage a high volume of calls.
• Strong organizational and coordination abilities.

Working Conditions and Performance Measures

• Work involves rotational shifts as per the hospital’s requirement including weekends and holidays as applicable.
• Success will be measured by patient satisfaction, accuracy of patient registrations, efficiency in handling calls, conversion and follow-up rates, and punctuality.

Compensation and Employment Details

Position is full-time offering a salary range between INR 18,000 and INR 30,000 monthly, commensurate with experience and company standards.