Real Estate Administrator

About Lets Rent Dubai

Lets Rent Dubai is a premier Holiday Homes company located in Dubai, specializing in managing upscale short-term rental properties throughout the city. The company strives to offer outstanding guest experiences by ensuring top-quality accommodations, flawless service, and personalized assistance during every stay.

Role Overview

We are seeking a dedicated full-time Reservations Administrator to work on-site. This role involves overseeing guest enquiries and bookings across multiple reservation platforms, ensuring a seamless process from initial enquiry through to guest check-out. The ideal candidate must possess excellent communication capabilities, meticulous attention to detail, and thrive in a dynamic, fast-paced setting.

Primary Responsibilities

• Respond to all incoming guest enquiries via phone, WhatsApp, email, and various booking platforms.
• Manage reservations from enquiry to check-out across all channels effectively.
• Provide timely responses to leads to maximize booking rates.
• Coordinate guest check-ins, check-outs, booking extensions, and cancellations efficiently.
• Keep property availability, pricing, and calendars up to date on all booking platforms.
• Send booking confirmations, welcome communications, and check-in instructions promptly.
• Collaborate with housekeeping, maintenance, and operations teams to ensure properties meet guest readiness standards.
• Handle guest requests, complaints, and special arrangements with professionalism and promptness.
• Maintain comprehensive records of bookings, payments, and guest interactions.
• Ensure collection of all relevant guest information and documents prior to arrival.

Qualifications and Skills

• Fluent English communication skills, both spoken and written.
• Background in reservations, hospitality, customer service, or holiday homes preferred.
• Strong organizational abilities and effective time management.
• Capacity to multitask and perform under pressure in a fast-moving environment.
• Proficient in Microsoft Office and reservation management software.
• Experience with booking platforms such as Airbnb and Booking.com is advantageous.
• Excellent problem-solving aptitude and eye for detail.
• Professional demeanor with a friendly, customer-oriented approach.