Procurement Operations and System Associate

Role Overview

The Procurement Operations and System Associate will support daily procurement activities, manage Coupa system operations, provide user assistance, and uphold procurement governance. This role requires hands-on knowledge with Coupa or equivalent procurement platforms and a solid grasp of the procure-to-pay cycle and relevant governance standards.

Key Responsibilities

• Act as a functional expert for the Coupa platform covering sourcing, requisitions, contracts, supplier management, and risk access modules.
• Offer first-level support to users including requestors, approvers, procurement partners, and suppliers on Coupa-related issues and queries.
• Identify and troubleshoot basic Coupa system issues concerning requisitions, purchase orders, approvals, receipts, invoices, catalogs, suppliers, and user roles.
• Handle user access management, including access requests, role configurations, and approval groups within Coupa.
• Track, escalate, and follow-up on issues with internal resources, IT teams, or external vendors to ensure timely resolution.
• Assist in testing Coupa system updates, workflow modifications, and new feature implementations.
• Maintain and update Coupa documentation, including user manuals, FAQs, and training resources.
• Support end-to-end procure-to-pay processes such as purchase requisitions, purchase orders, goods receipts, invoice verification, and supplier onboarding.
• Conduct due diligence screening for new vendors and facilitate supplier enablement via portal registration and profile management.
• Help users resolve issues related to purchase orders, goods receipts, suppliers, catalogs, and approval workflows.
• Ensure adherence to procurement governance policies, approval hierarchies, delegation rules, and sourcing protocols.
• Oversee procurement controls to identify open purchase orders, split purchases, unauthorized purchases, and other exceptions.
• Compile procurement KPIs, generate reports, and develop dashboards for review by management.
• Assist with procurement-related audit requests from internal and external parties.
• Identify recurrent issues and propose process refinements, automation possibilities, or system enhancements.
• Perform data cleansing related to suppliers, catalogs, users, workflows, and master data records.
• Champion initiatives for system upgrades and process optimization.

Qualifications and Experience

• At least 2 to 3 years of practical experience in procurement operations, Coupa support, or procure-to-pay processes.
• Direct experience with the Coupa platform preferred; familiarity with SAP Ariba or similar procurement systems also valued.
• A bachelor's degree in Business, Supply Chain Management, Finance, or related fields.
• Strong comprehension of procure-to-pay procedures including requisitioning, issuance of purchase orders, goods receipt, invoicing, supplier onboarding, and approval workflows.
• Advanced skills in Microsoft Excel; knowledge of Power BI or equivalent reporting tools considered an advantage.
• Excellent analytical ability, attention to detail, and problem-solving skills.
• Effective communication proficiency and ability to manage stakeholder relationships.
• Capability to function independently while working cooperatively across multiple teams.