Personal Lines Handler

About the Role

We are looking for a dedicated Personal Lines Handler to join a prominent insurance brokerage located in Donegal Town. This role offers a unique chance to engage directly with individual clients, delivering customized insurance services within a hybrid work environment that requires onsite presence one day per week. Both full-time and part-time applicants are welcome to apply.

Key Responsibilities

• Manage and retain a personal lines client portfolio, ensuring client satisfaction remains high.
• Administer insurance tasks such as policy renewals, comparing quotes, and prompt issuance of policies.
• Respond to client questions, facilitate mid-term policy adjustments, and guide clients through the claims process.
• Collect necessary information for underwriters to assist in risk placement.
• Keep detailed and compliant records according to regulations and company standards.
• Stay updated on the latest personal insurance products and market changes that could impact clients.
• Collaborate effectively with team members to guarantee seamless client service.

Experience and Expertise Needed

• Previous hands-on experience in personal lines insurance, particularly in motor insurance.
• Relevant qualifications such as APA or CIP, or progress towards these certifications.
• Comprehensive understanding of personal insurance products, including Home, Motor, and Travel policies.
• Exceptional organizational skills and meticulous attention to detail.
• Knowledge of the regulatory framework specific to personal insurance in Ireland.
• Proficiency using insurance software systems; experience with specific tools is advantageous.
• Strong interpersonal and communication skills committed to excellent customer service.

What We Provide

• Competitive remuneration and benefits aligned with your experience and role contributions.
• Flexible working arrangements supporting a balance between work and personal life.
• Continuous professional development with training opportunities to help grow your career.
• Additional benefits including discounted insurance products and wellness initiatives.
• Clear career advancement opportunities within a supportive and vibrant company culture.

Additional Information

The employer operates under the regulation of the Central Bank of Ireland, ensuring compliance with the highest industry standards.