Outbound Sales Development Representative

About EPOS

EPOS is revolutionizing business transactions and operations by delivering innovative point-of-sale (POS) systems and digital payment solutions. As our company grows, we are seeking a proactive Outbound Sales Development Representative who will identify and engage potential merchant clients, create qualified sales leads, and support the expansion of our sales funnel.

Key Responsibilities

• Initiate contact with prospective small and medium-sized enterprise (SME) merchants using cold calls, emails, WhatsApp, LinkedIn, and other outbound methods.
• Develop and maintain a robust sales pipeline by targeting sectors such as Food & Beverage, Retail, Beauty, Healthcare, and Services.
• Gain a deep understanding of merchants’ business processes, challenges, and payment requirements.
• Present EPOS’s POS systems, payment technologies, and supplementary value-added offerings to potential customers.
• Evaluate lead quality according to set sales parameters and arrange appointments or product demos for the Merchant Acquisition team.
• Accurately record all prospecting activities within the Customer Relationship Management (CRM) system.
• Maintain consistent follow-up efforts to nurture leads and encourage engagement.
• Collaborate with Marketing on outbound campaigns and tailored account-based marketing strategies.
• Stay informed about market trends, competitors’ products, and industry developments.

Preferred Experience and Skills

• Prior experience selling POS systems, fintech products, SaaS solutions, payment services, or merchant services.
• Proven ability to engage SME business owners and key decision-makers effectively.
• Familiarity with digital and QR payments, card acquiring processes, or merchant acquiring concepts.
• Multilingual abilities, particularly in Mandarin, Malay, or Tamil, to connect with a diverse client base.

Success Metrics

• Consistently achieving monthly targets for outreach including calls and emails.
• Generating a high volume of qualified leads and sales prospects.
• Maintaining a robust sales pipeline with strong conversion rates.
• Providing a positive initial impression of the EPOS brand.
• Contributing significantly to sales team growth and overall business expansion.

Requirements

• Diploma or Bachelor's degree in Business, Marketing, Communications, or related fields.
• Between 1 and 3 years of experience in Sales Development, Business Development, Telemarketing, or B2B Sales.
• Strong preference for candidates with experience in outbound prospecting or cold calling.
• Excellent skills in communication, negotiation, and relationship management.
• Ability to handle a large volume of outreach calls and manage objections professionally.
• Highly self-driven, resilient, and focused on meeting targets.
• Effective organizational and time management capabilities.
• Experience with CRM platforms such as Salesforce, HubSpot, or Zoho is advantageous.

Benefits of Joining EPOS

• Become part of a rapidly expanding vendor specializing in digital payments and POS technology.
• Engage with forward-thinking products aimed at digitizing and helping SMEs grow.
• Benefit from comprehensive training on products and sales methodologies.
• Access clear career advancement options toward positions in Merchant Acquisition, Account Executive roles, or Sales Leadership.
• Experience a dynamic, collaborative, and high-performance workplace where your input drives impact.