Operations Associate, Fleet Compliance

About Wolt

Wolt is a technology company established in 2014 initially focusing on restaurant food delivery and has since expanded its services to deliver almost everything across more than 500 cities in 30 countries globally. In 2022, Wolt merged with DoorDash to continue broadening its international footprint.

Working at Wolt involves challenges and opportunities for intensive learning, development, and impact. The company values self-motivated individuals with strong drive and entrepreneurial mindset ready for an exciting career journey.

Role Overview

The Operations Associate for Fleet Compliance plays a key role in preserving the integrity and safety of Wolt's delivery network by ensuring that fleet partners adhere to all pertinent legal regulations and internal policies. This position supports operations in Bulgaria, Serbia, and North Macedonia markets.

Key Responsibilities

• Maintain effective liaison with fleet companies for streamlined communication.
• Coordinate with local operations and business development teams to implement compliance strategies.
• Organize meetings with fleet partners focused on compliance issues.
• Collect and manage documentation necessary for compliance audits.
• Perform thorough audits evaluating fleet partners’ adherence to regulations, contracts, and policies.
• Compile detailed audit reports highlighting compliance status and issues.
• Collaborate with management to execute improvements enhancing compliance.
• Participate in designing and refreshing compliance guidelines, workshops, and training content.
• Help expand compliance confirmation related to delivery procedures.
• Produce regular management reports covering compliance activities, audit results, and key metrics.
• Support courier onboarding procedures.

Qualifications and Skills Required

• Strong administrative and organizational capabilities.
• Excellent interpersonal and communication skills.
• Beneficial to have previous exposure to customer-facing or administrative roles.
• Fluent in English and Macedonian languages.
• Good analytical and problem-solving aptitude with decision-making based on data analysis.
• Familiarity with Microsoft Office or Google Workspace tools.

What Wolt Provides

• A vibrant and fast-moving work environment where individual impact is easily noticeable.
• Autonomy and responsibility in daily tasks.
• Engagement with cross-functional teams including operations and business units.
• Prospects for professional growth and career advancement.
• A culture fostering initiative, curiosity, and continual enhancement.

Recruitment Process

The selection procedure begins with a screening interview by Talent Acquisition, followed by a role-focused interview assessing your expertise and problem-solving capabilities. Successful candidates will receive a take-home assignment and present their approach in a subsequent discussion with senior staff members, designed to be transparent, structured, and to highlight candidates’ skills.

Inclusion Commitment

Wolt is dedicated to building an inclusive workforce by embracing diversity in backgrounds, experiences, and perspectives, recognizing this as essential for true innovation.