Operations Analyst

About Deyabo

Deyabo is a mission-driven investment firm dedicated to supporting growth-stage small and medium enterprises (SMEs) in East Africa. The company seeks to foster sustainable economic advancement and social impact by providing both capital and strategic guidance to entrepreneurs and management teams in the region. Collaboration with portfolio companies emphasizes enhancing operations, encouraging innovation, and championing responsible business practices. Joining the team offers the chance to make a tangible difference in East Africa’s SME ecosystem within an intellectually stimulating, data-centric environment.

Role Overview

The Operations Analyst position is a fully remote, full-time role. It entails supporting investment activities and overseeing operational functions within Deyabo’s portfolio of SME investments across East Africa. Key responsibilities involve gathering and examining both operational and financial metrics from portfolio companies, generating analytical reports and dashboards, and spotting performance trends, risks, and improvement opportunities.

Additional responsibilities include assisting in investment evaluations through market research, operational due diligence, and process analysis. The analyst collaborates closely with internal teams and portfolio company staff to document workflows, recommend efficiency enhancements, and aid in implementing best practices and operational key performance indicators (KPIs). The role also supports internal initiatives targeting data system improvements, workflow refinement, and impact measurement and reporting.

Qualifications and Skills

• Proficient analytical and quantitative abilities, including experience with spreadsheets, business intelligence tools, or introductory data analysis software.
• Capability to perform structured research, distill insights, and present them clearly and succinctly.
• Previous involvement in operations, process improvement, or business analysis within investment firms, consultancy, or SME contexts is desirable.
• Strong communication skills, both written and verbal, with the ability to engage effectively across diverse cultures and remote teams.
• Excellent organization, attention to detail, and multitasking skills with the ability to manage deadlines autonomously.
• Self-motivated, ethical, and cooperative working style suitable for a remote work environment.
• An understanding of East African markets or emerging market SMEs is advantageous.
• A bachelor's degree in fields such as Business, Finance, Economics, Engineering, or related disciplines; advanced academic credentials are a plus.