OCC Duty Manager

Overview

The OCC Duty Manager plays a pivotal role in supervising and coordinating activities across multiple operational teams to guarantee seamless and efficient functioning of the Integrated Operations Control Centre (IOCC) during their shift. Key responsibilities include tracking flight statuses, detecting potential disruptions, applying contingency arrangements, and making well-informed choices to enhance operational effectiveness, customer satisfaction, and cost-efficiency within a complex multi-hub and multi-airline framework.

Primary Responsibilities

• Conduct all Operational Control Center duties for scheduled flights in the daily flight plan during assigned shifts with a proactive stance on excellence.
• Serve as the primary contact to resolve operational conflicts or issues that emerge within IOCC during duty; resolve disputes and coordinate solutions ensuring smooth workflows.
• Oversee entire flight schedules managing all operational elements meticulously.
• Initiate proactive changes such as rerouting, rescheduling, or cancellations balancing operational and commercial factors to boost efficiency.
• Collaborate and communicate effectively with IOCC management and departments to address infrastructure shortcomings that may impact operations, upholding safety and continuity.
• Lead and supervise emergency responses, incidents, and accident management ensuring swift resolutions.
• Promptly report accidents and incidents to IOCC leadership supporting thorough transparency and action.
• Use operational judgment to restore normalcy during irregular situations including handling delays, reassigning aircraft and crew, diversions, and addressing challenges such as weather, technical issues, medical events, and security threats.
• Continuously monitor and process communications from authorities in countries where operations occur to maintain regulatory compliance.
• Track flight conditions and live operational data to spot disruptions early and formulate contingency plans maintaining integrity and airline reputation.
• Direct allocation of resources including aircraft, crew, and ground equipment, making decisions to optimize usage while minimizing expenses.
• Maintain open, timely communication and teamwork with internal stakeholders and external entities like airport authorities, air traffic control, and ground handlers to ensure coordinated efforts and smooth operation resolution.
• Supervise fuel usage; adopt fuel-saving strategies and optimize routes, altitudes and procedures balancing cost with safety and efficiency.
• Analyze operational trends using data to propose improvements, streamline processes, and increase cost-effectiveness.
• Document all operational disruptions, incidents, and shift decisions meticulously for future evaluation.
• Ensure strict compliance with aviation laws and safety protocols while maintaining operational performance; prioritize the security and welfare of passengers, staff and crew while minimizing delays and interruptions.
• Foster a workplace environment focused on performance, engagement, and commitment.

People Leadership

• Offer guidance, coaching and career development support to team members.
• Promote a positive, high-performing and engaged team culture.
• Manage personnel responsibilities effectively according to company standards.

Qualifications and Expertise

• Bachelor's degree in aerospace, engineering, aviation operations or related discipline.
• Understanding of emergency response protocols including incident and accident management in airline operations.
• Knowledge of meteorology enabling interpretation of weather updates for effective operations decisions.
• Familiarity with aviation navigation systems and technologies for route planning and communications.
• Competency with Microsoft Office and aviation-specific software such as crew management, flight planning, and operational data analysis tools.
• Comprehensive knowledge of national and international aviation regulations encompassing flight safety and compliance in complex airline environments.
• Insight into aviation communication procedures involving air traffic control, ground services, and related stakeholders.
• Expertise in crisis management including leading critical incident responses.
• Experience with decision-making methodologies and analytical approaches to handle time-sensitive operational challenges.
• Awareness of global geography, airspace structure, and airport facilities enabling efficient flight management.
• Understanding of aerospace operations including scheduling, crew management, and aircraft performance aspects.

Professional Experience

• More than 10 years of progressive airline operations experience, including at least 3 years in a managerial role within a multi-hub, multi-airline environment.
• Demonstrated ability to assess and mitigate operational risks with proactive risk management strategies.