V
NICE CXone Developer - IVR Applications
Visakhapatnam, Andhra Pradesh, India · Full Time
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- Experience
- 4–8 yrs
- Salary
- —
- Openings
- 1
- Posted
- 5時間前
- Work mode
- In office
- Resume
- Required to apply
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Job description
Job Overview
We are looking for an experienced NICE CXone Engineer with 4 to 8 years of expertise in designing, developing, and supporting contact center solutions leveraging the NICE CXone platform. The candidate will be responsible for creating and maintaining customer interaction workflows, routing mechanisms, and multi-channel engagement tools to enhance enterprise contact center operations.
Core Responsibilities
- Design, develop, and sustain customer interaction workflows using NICE CXone Studio.
- Create voice, IVR, and multi-channel contact center solutions on the NICE CXone platform.
- Manage and configure NICE CXone components such as Automatic Call Distributor (ACD) and administrative tools.
- Develop, troubleshoot, and refine routing solutions using NICE CXone Studio and platform functionalities.
- Generate and maintain business and operational reports, analyzing requirements to inform decisions.
- Architect scalable and effective customer routing strategies.
- Engage with NICE CXone Framework elements including reporting, routing, and multi-channel communications.
- Employ NICE CXone Analytics and Interaction modules to support operational goals.
- Identify and resolve routing or platform concerns in live production environments.
- Participate in on-call support to promptly address critical issues.
- Collaborate with business stakeholders to gather requirements and deliver tailored customer experience solutions.
- Maintain comprehensive documentation and adhere to best development and support practices.
Required Qualifications and Skills
- Between 4 and 8 years of hands-on experience in NICE CXone development and maintenance.
- Proficient with NICE CXone Studio focusing on Voice, IVR, and Multi-Channel interfaces.
- Strong skills in NICE CXone platform administration, including ACD setup.
- Experienced in designing, developing, and debugging routing solutions within NICE CXone.
- Familiar with NICE CXone Framework’s reporting, routing, and multi-channel features.
- Knowledgeable in utilizing NICE CXone Analytics and Interaction tools.
- Competent in architecting comprehensive customer routing solutions.
- Demonstrated expertise in troubleshooting and providing production support.
- Exceptional analytical thinking and problem-solving capabilities.
- Effective communication skills for collaboration with clients and internal teams.