Multilingual Customer Support Agent

About The Happy Customers

The Happy Customers is a Berlin-based startup focused on enhancing customer experience for German and European businesses using AI-powered multilingual support teams. Currently, they are expanding their team of multilingual customer support agents located in Germany to assist with upcoming client projects.

Role Overview

As a Customer Support Agent, you will play a critical role in delivering superior customer service across multiple communication channels such as email, chat, and phone (both inbound and outbound). This position is fully remote and ideal for individuals who enjoy communicating across languages and cultures. Native or professional proficiency in at least one European language is essential.

Key Responsibilities

• Assist customers via email, live chat, and phone calls (both inbound and outbound).
• Provide timely and professional responses to customer inquiries.
• Help resolve customer issues through troubleshooting and support.
• Escalate complex matters to the appropriate internal teams as needed.
• Maintain accurate documentation within customer support platforms.
• Support initiatives to improve the overall customer experience.

Requirements

• Residency in Germany with valid work authorization.
• Basic to good English communication abilities.
• Native or fluent proficiency in at least one European language such as German, French, Spanish, Italian, Portuguese, Dutch, Polish, Czech, Slovak, Hungarian, Romanian, Bulgarian, Greek, Danish, Swedish, Norwegian, Finnish, Croatian, Slovenian, Serbian, Bosnian, Montenegrin, Macedonian, Albanian, Lithuanian, Latvian, Estonian, Icelandic, Irish (Gaeilge), Maltese, Luxembourgish, Russian, Ukrainian, or Turkish.
• Preferred but not mandatory: 1-3 years of experience in customer support.
• Comfortable interacting with customers via phone, chat, and email.
• Experience with customer support software like Zendesk, Freshdesk, or Intercom is an advantage.
• Ability to work independently in a remote setting.

Work Model & Hours

• Work hours vary by project requirements, ranging from 10 to 20 hours weekly for smaller projects.
• Larger team projects may require up to 40 hours per week.
• Projects typically begin with a pilot phase, potentially extending into longer engagements based on client needs.
• Recruitment is ongoing into a talent pool; candidates are contacted when projects matching their skills and availability arise.

Benefits

• Fully remote work within Germany.
• Flexible scheduling tailored to project demands.
• Collaboration with international clients and multilingual teams.
• Experience working with AI-enhanced customer support tools.
• Opportunity for professional growth in a dynamic startup environment focused on customer experience.
• Potential for long-term assignments depending on ongoing project availability.

Equal Opportunity

The Happy Customers values diversity and encourages applications from individuals of varied backgrounds and language skills who are passionate about delivering excellent customer experiences.