Minibar Attendant

Overview

Join the Waldorf Astoria Dubai International Financial Centre, a distinguished Forbes Five-Star hotel, as a Minibar Attendant dedicated to maintaining impeccable in-room minibar presentation and delivering outstanding guest experiences aligned with luxury standards.

Responsibilities

• Restock and maintain minibars in guest rooms following strict procedures and quality standards.
• Conduct thorough inventory audits, checking product expiration and quality for accuracy.
• Accurately charge minibar usage to guest accounts, ensuring precise record keeping.
• Inspect minibars regularly to confirm cleanliness, operational functionality, aesthetics, and content completeness.
• Prepare minibar carts and arrange supplies to support daily minibar operations efficiently.
• Manage receipt, storage, and organised placement of minibar products and deliveries according to hotel protocols.
• Provide prompt, courteous minibar service to guest floors.
• Attend to guest inquiries and special requests with a friendly and helpful demeanor.
• Remove expired goods, maintaining sanitation and order in work areas.
• Replace glassware, utensils, and minibar accessories as needed to ensure readiness.
• Maintain meticulous records to reduce inventory inconsistencies and product spoilage.
• Adhere to Waldorf Astoria brand expectations, Forbes Five-Star service criteria, and all health, safety, and hygiene regulations.

Qualifications and Skills

• Demonstrate a positive, service-oriented approach at all times.
• Possess strong interpersonal and communication abilities.
• Commit to delivering superior guest service experiences.
• Maintain excellent personal grooming and adhere to professional appearance standards.
• Exhibit keen attention to detail and accuracy in work tasks.
• Work effectively both independently and within a team environment.
• Show flexibility, reliability, and excellent organisational skills.
• Prior experience in similar roles within luxury five-star hotel settings is advantageous.
• Familiarity with Forbes Five-Star service standards is a plus.

About Waldorf Astoria & Hilton

At Waldorf Astoria, guests receive personalized, exceptional service that transforms each stay into a unique experience. Hilton prides itself on being an award-winning workplace with a rich culture of hospitality, recognised globally as one of the World’s Best Workplaces. Providing exceptional guest stays and a rewarding work environment for team members alike, Hilton offers career growth opportunities and a commitment to excellence in hospitality.