Microsoft 365 Adoption Officer

Overview

The Microsoft 365 Adoption Officer plays a pivotal role in empowering staff across various locations—including Bristol, Darlington, Leeds, London, Manchester, and Wolverhampton—to maximize the effective use of Microsoft 365 applications. This encompasses key tools such as Microsoft Copilot, Teams, PowerPoint, and Excel. The role focuses on skill-building, confidence enhancement, and understanding of these technologies by delivering tailored training, creating guidance materials, and encouraging adoption strategies aligned with user feedback and departmental needs.

Key Responsibilities

• Conduct instructor-led training sessions, demonstrations, and short learning modules on Microsoft 365 tools.
• Facilitate workshops and team discussions to uncover user challenges and opportunities, helping articulate problems that technology can address.
• Design, implement, and refine role-based training and adoption strategies informed by user input and evolving business requirements.
• Develop and update comprehensive training materials, guides, and self-help resources.
• Promote confident, effective, and sustainable use of Microsoft 365 technologies among colleagues.
• Continuously improve training approaches and resources using insights from user engagement and adoption trends.
• Stay current with Microsoft 365 updates and innovations, translating new features into practical learning interventions.

Candidate Profile

• Minimum one year’s experience in designing and delivering technology adoption, training, or organizational change initiatives.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Proven experience supporting users through change, utilizing feedback to adapt learning methods.
• Strong facilitation and stakeholder engagement capabilities, building productive cross-team relationships.
• Experience producing training materials, documentation, and learning content.
• Good working knowledge of Microsoft 365 applications and understanding of digital tools’ impact on productivity and collaboration.
• Curiosity and commitment to continuous learning in a fast-evolving digital environment.

Remuneration and Benefits

The salary for this position is £44,004 annually, with an additional employer pension contribution of £12,747 to the Civil Service Defined Benefit Pension scheme. The Ministry of Housing, Communities and Local Government offers various employee benefits including flexible career progression paths, flexible working arrangements, childcare vouchers, and cycle-to-work schemes.

Additional Information

This position involves engagement with government assets and will require personnel security checks (BPSS and CTC clearance where applicable). The role is open broadly to candidates eligible to work in the UK, including UK nationals, Republic of Ireland nationals, and qualifying Commonwealth and EU nationals under specified conditions.

The selection process consists of two stages—a CV sift focusing on experience and behaviours, followed by an interview with behavioural and experience-based questions. Applicants should prepare a 10-minute presentation for the interview. Applications must be submitted according to the department’s guidelines.

Artificial Intelligence Disclosure

Applicants may use AI tools to assist with their applications, provided all information submitted is truthful, factually accurate, and originates from their own experience. Plagiarism or misrepresentation, including AI-generated content, may lead to withdrawal or disciplinary action.

Contact

For inquiries, contact the recruitment team via email at digitaldatajobs@communities.gov.uk.