Merchandise Analyst

About MillerKnoll

MillerKnoll is dedicated to designing for the benefit of humanity, striving for a sustainable, equitable, and beautiful future. Being part of our team means contributing to a broader mission beyond just your role or a single brand. We are reshaping modern business and supporting causes aligned with our values.

Role Overview

The Merchandise Analyst plays a vital role in disrupting the B2B eCommerce space. As a key member of our digital team focused on creating seamless customer experiences, you will help establish and enhance our digitally enabled business model for our family of brands.

Primary Responsibilities

• Facilitate product data setup and maintain on-site merchandising operations.
• Assist with quality assurance for website enhancements.
• Conduct analysis to propose updates and improvements that elevate merchandising standards.
• Develop and maintain new, promotional, and seasonal product categories and taxonomies.
• Manage site sorting algorithms, optimize search terms, and oversee other platform features to boost conversion rates and deliver an outstanding user experience.
• Analyze customer feedback and market trends to glean insights into purchasing behaviors.
• Collaborate cross-functionally to refine customer experience and enhance site performance.
• Leverage site analytics and trend data to guide ongoing site optimization efforts.

Qualifications

• Bachelor's degree is mandatory.
• Four to five years of experience in eCommerce merchandising.
• A deep enthusiasm for enhancing the customer journey and digital experience.
• Familiarity with leading online commerce platforms, with Salesforce Commerce Cloud and PIM tool knowledge seen as advantageous.
• Experience in web analytics tools such as Google Analytics.
• Strong grasp of site taxonomies, merchandising seasonality, and editorial product presentation.
• Proven ability to build solid consultative partnerships across departments.
• Excellent organizational skills and effective communication abilities, both written and verbal.
• Meticulous attention to detail.

Diversity and Inclusion

MillerKnoll values diversity and inclusivity, welcoming applicants from various backgrounds and abilities, including veterans and persons with disabilities. We provide reasonable accommodations during application and employment processes to ensure equal opportunity for all.

Additional Information

For accommodations related to the hiring process or employment, contact MillerKnoll Talent Acquisition directly.