Manager - Personal Banking Non-Financial Risk

About ANZ

ANZ is committed to creating a world where individuals and communities flourish. Our primary mission is to enhance the financial wellbeing and sustainability of millions of customers across New Zealand.

Role Overview

The Manager - Personal Banking Non-Financial Risk (NFR) will be integral to strengthening and advancing first-line non-financial risk management within the Personal Banking division of ANZ New Zealand. This permanent, full-time position based in Auckland or Wellington involves supporting the identification, oversight, and control of non-financial risks embedded in everyday business operations.

The manager will offer practical risk insights and advisory services related to projects, change initiatives, and routine activities. By applying a risk-focused perspective, they will collaborate closely with business and change teams, fostering quality outcomes, cultivating risk capability, and reinforcing a robust risk culture.

Key Responsibilities

• Lead end-to-end non-financial risk management activities including risk identification, evaluating control effectiveness, governance, and reporting.
• Provide advisory support that integrates risk considerations into projects, business changes, and ongoing operations.
• Facilitate risk management in change initiatives by conducting risk assessments, monitoring control implementations, organizing lessons learned, and offering pragmatic risk-based guidance.
• Assist in comprehensive risk identification both through top-down and bottom-up approaches within the Personal business.
• Prepare detailed risk analysis, thematic reports, and insights to inform governance forums and managerial decision-making.
• Review and evaluate control designs and effectiveness to detect gaps and drive risk-based improvements and remediation plans.
• Support the assessment of regulatory and policy changes, overseeing related implementation activities.
• Collaborate with specialist risk teams to provide insights for risk evaluations covering processes, systems, data, and customer experience journeys.
• Enhance organisational risk capability by delivering accessible advice, guidance, and sharing relevant risk insights.

Candidate Profile

• Demonstrated expertise in core non-financial risk principles such as risk assessment, control frameworks, operational effectiveness, risk management through change, and incident management.
• Proven experience in a risk advisory, first-line risk, assurance, or controls capacity, particularly involving projects or change initiatives from a risk perspective.
• Familiarity with regulatory compliance, licensing requirements, and strategies for regulatory change management.
• Advanced analytical skills to identify risk patterns, trends, and emerging issues effectively.
• Strong ability to distill complex risk information into straightforward, actionable insights for decision making.
• Excellent stakeholder engagement and influencing skills, thriving as a reliable first-line risk partner.
• Effective verbal and written communication capabilities, including the preparation of governance and decision-support materials.
• Strong organisational skills with the ability to manage shifting priorities and coordinate multiple activities in a dynamic environment.
• A proactive mindset towards continuous improvement and experience in fostering a resilient risk culture and building risk capabilities.

While candidates may not possess every skill listed, ANZ values a growth mindset and encourages applications from individuals who meet most of these criteria.

Why Join ANZ?

Joining ANZ means becoming part of a workplace family united by a shared purpose to nurture thriving communities. Employees benefit from diverse, flexible working options that respect individual needs, as well as access to wellbeing programs and exclusive discounts on select products and services.

ANZ champions an inclusive environment that celebrates diverse backgrounds and perspectives. Our multi-year Te Ao Māori Strategy, Tākiri-Ā-Rangi, aims to increase representation of Māori and Pasifika peoples. There are affinity groups to help foster understanding and engagement within our diverse workforce.

Additional Information

Applications are welcomed from all qualified candidates. The company is supportive of accommodations for applicants needing assistance during the recruitment process or employment. For further details about careers at ANZ, please explore their official careers resource. The application deadline is 23 August 2026, 11:59 pm NZST.