Manager, Onboarding Programs

Overview

OpenTable, a leader in the hospitality technology space and part of Booking Holdings, serves millions of diners and over 60,000 restaurants globally. We empower restaurants to focus on their core priorities by offering innovative solutions that enhance team, guest, and business performance.

Within this dynamic culture centered on hospitality and care, we are seeking a Manager to lead our New Hire Programs. This role involves managing a team of trainers and developing strategies to efficiently onboard talent into our Restaurant Sales and Services teams, ensuring fast confidence-building, consistent behavioral development, and readiness for performance milestones. Utilizing AI-driven learning and coaching tools, this position will continually enhance onboarding experiences aligned with business and field needs.

Key Responsibilities

• Provide leadership and mentorship to New Hire Trainers, prioritizing strategic direction and support for onboarding initiatives within Restaurant Sales and Services.
• Design and implement comprehensive onboarding strategies encompassing program structure, delivery methods, role-specific pathways, milestone tracking, and readiness standards.
• Create a scalable onboarding model integrating enablement-led training with frontline manager coaching to optimize new hire preparedness.
• Collaborate with cross-functional partners such as Enablement teams, frontline leaders, Product Marketing, and Revenue Operations to tailor ramp programs to operational priorities and market realities.
• Develop and monitor metrics that assess onboarding effectiveness beyond mere program completion, focusing on progression, behavior adoption, skills acquisition, and business impact per role.
• Explore and apply AI technologies and workflow enhancements to increase trainer productivity, enrich learner engagement, and accelerate proficiency.

Required Qualifications

• At least five years of experience in enablement, onboarding, training, or leadership of learning programs.
• Minimum of two years managing teams comprising trainers, facilitators, or program managers.
• Proven experience designing role-specific onboarding programs with defined milestones and performance criteria.
• Ability to leverage data to assess training outcomes and link onboarding initiatives to behavioral and organizational results.
• Experience utilizing AI tools or AI-enabled workflows in learning, coaching, content development, or support.

Preferred Qualifications

• Over seven years of experience in enablement or training within go-to-market teams.
• Background supporting customer-facing functions such as sales, account management, onboarding, or customer success.
• Expertise creating onboarding models spanning multiple roles, regions, or customer lifecycle stages.
• Understanding of balancing centralized enablement with frontline accountability for ramping personnel.
• Strong skills in cross-functional leadership, stakeholder engagement, and the strategic use of AI to personalize and optimize training.

Benefits and Perks

• Flexibility to work remotely up to 20 days annually.
• Focus on mental health with company-paid therapy sessions (via SpringHealth) and Headspace subscriptions.
• Company-wide annual week off to fully recharge.
• Paid parental leave, generous vacation, birthday time off, and paid volunteer hours.
• Career development support including budget for learning, leadership programs, and access to extensive e-learning resources.
• Travel discounts, employee resource groups, and competitive retirement and healthcare plans.

Additional Information

Salary Range: For candidates located in the United States, the annual compensation ranges between $118,000 and $140,000, dependent on experience and location.

Employees are offered comprehensive benefits such as health insurance, flexible spending accounts, retirement plans, life insurance, diverse types of paid time off, and bonus eligibility.

Work Environment: The role embraces a flexible schedule coordinated to a global workforce, which may occasionally require communication outside standard business hours to support international collaboration and urgent issues, in compliance with all local laws.

Commitment to Inclusion: The company aims to cultivate an inclusive workplace where diverse perspectives thrive. Reasonable accommodations during application, interview, or employment can be requested through recruitment contacts.

Note for Massachusetts Applicants: It is illegal in Massachusetts to use lie detector tests as employment conditions.