Junior Account Manager NORAM

About RateHawk and Emerging Travel Group

RateHawk is a part of Emerging Travel Group, a leading travel technology company that also manages the brands ZenHotels and Roundtrip. The group operates across more than 220 markets globally. Our mission is to innovate, distribute, and operate travel products that simplify and enhance travel experiences for individuals and professionals alike, continuously challenging the complexities of the travel industry.

Role Overview

As a Junior Account Manager, you will be key in driving sales initiatives, establishing strategic partnerships, and growing the company’s client network within the assigned territory.

Key Responsibilities

• Increase and strengthen RateHawk’s footprint within your designated region.
• Manage and nurture relationships with existing partners such as tour operators, travel agencies, travel management companies, and online travel agencies (OTAs) to drive performance.
• Collaborate closely with the sales team to discover and expand business opportunities.
• Conduct training sessions for current and prospective partners to improve their use of our systems.
• Promote the company’s brand through product presentations and participation in networking events within the travel industry.
• Resolve issues raised by partners to ensure seamless support.
• Monitor and verify payment transactions to ensure their accuracy.
• Analyze market trends and competitor activities to provide insights.
• Deliver consistent and detailed reports using CRM and internal tools.

Requirements

• At least one year of proven success in account or customer management or business development within B2B travel companies.
• Good understanding of the travel market in the region, including interactions between tour operators, travel agencies, travel management companies, and OTAs.
• Fluency in English is mandatory; proficiency in Spanish is advantageous; additional languages are a plus.
• Strong analytical capabilities, comfortable working with data and metrics to guide decisions.
• Driven, proactive, goal-oriented personality with enthusiasm for technology and adaptability to a dynamic environment.
• Ability to collaborate effectively within diverse cultural contexts reflecting a global team.

Important Information

Please note we do not provide visa sponsorship; applicants must be citizens or permanent residents of Latin America, preferably Mexico or Colombia.

Benefits

• Flexible work hours with the possibility to work remotely.
• A passionate and supportive team environment encouraging mutual growth.
• Access to internal training programs for skill enhancement including leadership development.
• Partial coverage for external professional training and conferences.
• Opportunity to attend corporate English classes including group lessons and speaking clubs with international colleagues.
• Preferential corporate rates on hotels and travel-related services.
• MyTime Day Off policy: an additional paid day off annually.