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- Candidates with at least 2 years of desktop support or similar IT support experience, and strong working knowledge of English and German at B2 level, can apply. The role is intended for professionals who can work onsite in Nuremberg, Germany and handle dispatch-based support work.
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仕事内容
Role Overview
AVASO Technology Solutions is looking for an experienced onsite IT support technician to provide desktop and end-user assistance in Nuremberg, Germany. The assignment is a dispatch role suited to someone who can handle hands-on troubleshooting, user support, and day-to-day technical operations in a fast-moving environment.
The company is a global IT solutions and managed services provider focused on delivering dependable technology support to clients across locations worldwide.
What You Will Do
- Deliver both on-site and remote desktop assistance so user issues are resolved promptly and effectively.
- Diagnose and fix problems related to hardware, software, and network connectivity.
- Set up, configure, and maintain desktops, laptops, and connected devices.
- Deploy operating systems, updates, and application packages as required.
- Partner with the IT team to investigate, resolve, or escalate incidents when needed.
- Run regular system checks and help keep systems current, stable, and secure.
- Create user guidance and technical documentation when necessary.
- Work with internal stakeholders and manage support tickets in an organized manner.
Skills and Qualifications Needed
- At least 2 years of experience in desktop support or a closely related role.
- Practical knowledge of Windows, macOS, and Linux environments.
- Hands-on experience with Active Directory for account administration, group policies, and access/security control.
- Comfort using remote support tools and standard troubleshooting methods.
- Working understanding of networking basics such as TCP/IP, DNS, and DHCP.
- Good command of Microsoft Office and similar productivity applications.
- Ability to identify hardware faults and carry out repairs or replacements.
- Experience with system imaging and deployment tools such as SCCM and MDT.
- Working familiarity with ITIL-based incident, problem, and change handling.
- Strong communication skills and the ability to explain technical issues clearly to non-technical users.
- Capability to work independently, prioritize tasks, and meet deadlines in a busy setting.
- German and English proficiency at B2 level is mandatory.
Must-Have Credentials
- CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or an equivalent certification.
- Exposure to cloud productivity platforms such as Microsoft 365 or Google Workspace.
- Understanding of IT security best practices and basic security protocols.
Additional Information
Location: Nuremberg, Germany.
Employment type: Dispatch / contract engagement.
Experience required: 2+ years.
Languages: English and German are compulsory.
Openings: Not specified.
Compensation: Not disclosed.
EEO statement: AVASO Technology Solutions is committed to equal employment opportunity. Hiring decisions are based on qualifications, merit, and business need, and the company does not discriminate on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by law.
How to apply: Submit your resume to priyanka@avasotech.com.