IT Support Officer

Role overview

Agenda Executiva em Saúde is looking for an IT Support Officer to join its Information Technology team in Australia. This is a full-time onsite role, with flexible work arrangements mentioned as an option. The position suits someone who enjoys solving technology issues and supporting users in day-to-day IT operations.

Key responsibilities

• Deliver initial technical help to users and close out routine IT problems.
• Set up, update, and look after hardware, software, and other IT equipment.
• Investigate and fix issues related to systems, networks, and applications.
• Manage user access, accounts, and permissions as required.
• Track IT systems and hand over more complex incidents when needed.
• Keep support notes, records, and technical documentation up to date.
• Support upgrades, maintenance tasks, and wider technology improvements.

Candidate profile

The ideal applicant should have a genuine interest in technology and technical support. Strong troubleshooting ability, clear communication, and a customer-focused approach are important, along with the capacity to juggle priorities in a busy environment.

Required knowledge and skills

• Working knowledge of Windows operating systems.
• Comfort using Microsoft Office tools.
• Understanding of basic networking concepts.
• Hardware support and device troubleshooting skills.
• Good problem-solving and diagnostic ability.
• Clear written and verbal communication.
• Customer service mindset.
• Ability to learn new technologies quickly.
• Organizational skills for managing support tasks.

Benefits

• Structured training and mentoring.
• Opportunities to advance your career.
• Practical, hands-on IT experience.
• A supportive team culture.
• Exposure to current IT infrastructure.
• Competitive compensation and benefits.

Additional information

The posting notes that flexible opportunities are available. It also emphasizes a positive attitude and a willingness to grow while working with modern technology systems.