- 経験
- 12–15 yrs
- 給料
- INR 800,000 – INR 1,100,000 / year
- 求人情報
- 1
- 投稿済み
- 1週間前
- 作業モード
- 在任中
- 教育
- 工学士
- 資格
- Any graduate may apply, although the preferred academic background includes IT, Electronics & Telecom, or Computer Science.
- 再開する
- 応募必須
勤務地
仕事内容
About the role
This position is responsible for leading the handling of critical IT and telecom service disruptions, with the goal of restoring service quickly and limiting impact to the business. The role serves as the main coordinator for operational ITIL processes and requires strict adherence to best-practice service management standards.
Key responsibilities
- Take charge of major incidents in the P1/P2 category across IT and telecom environments.
- Manage the complete incident journey from identification and diagnosis through escalation, resolution, and final closure.
- Organize bridge calls and war-room discussions with application, infrastructure, and external vendor teams.
- Oversee incidents affecting BSS platforms, especially front-end portals, CRM systems such as Salesforce, integration systems such as Tibco, billing platforms like E//, SAP, and OSS/network components.
- Share prompt and accurate updates with stakeholders, including outage notices and progress reports.
- Lead root cause analysis efforts and post-incident review discussions.
- Spot repeat incidents and work closely with Problem Management and Change Management teams to reduce recurrence.
- Monitor and report operational metrics such as MTTR, SLA adherence, and incident patterns.
Required skills and qualifications
- Deep understanding of telecom BSS platforms.
- Strong working knowledge of cloud environments, particularly AWS and Azure.
- Practical experience with ITIL-based Incident, Problem, and Change Management.
- Comfort using monitoring and ticketing platforms such as ServiceNow, Elastic, Ops Ramp, and New Relic.
- Excellent communication, leadership, and crisis-handling abilities.
- A bachelor’s degree in IT, Electronics & Telecom, or Computer Science.
- 12–15+ years of experience in IT Operations Service Management.
- ITIL certification.
About the company
Cerebra focuses on delivering high-quality talent at competitive market rates. Its teams are drawn from leading consulting organizations and are selected for capability and performance, with an emphasis on quality over rapid expansion.