IT Business Analyst I

About the company

Paychex has been helping organizations streamline HR, payroll, and benefits since 1971. The company offers digital HR technology and advisory services designed to adapt to the needs of employers and their teams. It emphasizes an inclusive, innovative environment, supported by training, career growth opportunities, and leadership that encourages development.

Role overview

In this position, you will work with process owners and key stakeholders to uncover opportunities to improve business processes, gather and clarify requirements, assess solution options, and help deliver business value through new systems and process capabilities.

What you'll do

• Set up, build, and roll out features from third-party applications used across the company, making sure solutions align with company standards, industry best practices, and business needs.
• Use sound judgment and creativity to define business needs for major technology and business initiatives.
• Lead or coordinate major programs and projects, helping keep milestones, timelines, and success measures on track.
• Learn the organization’s goals, priorities, and strategy so projects, resources, and initiatives can be better aligned within the corporate program.
• Identify possible technical approaches and evaluate how policies, procedures, standards, techniques, materials, and equipment can be adapted to meet internal customer needs and deliver an effective solution.
• Make sure the selected approach supports business goals, addresses problem statements, and aligns with architecture strategy while helping the project run efficiently.
• Partner with business teams to find suitable vendor solutions for initiatives and review vendor statements of work and contracts to confirm they match the intended objectives.
• Work with business units to define and document user stories and success criteria that reflect business needs.
• Coordinate the work of professional services resources to keep delivery aligned with timelines and budgets.
• Build and maintain strong relationships with business unit managers to promote trust and ongoing idea sharing.

Requirements

• Bachelor’s degree in IT or Business.
• 8 years of experience in systems, a related business field, or an equivalent combination of education and experience.
• Comfort presenting in meetings with senior executives.
• Strong problem-solving ability, communication skills, verbal communication, and interpersonal communication.
• Experience in business process work, business analysis, business requirements, project management, and functional requirements.
• Knowledge of systems development life cycle and system implementation.
• Technical support experience.
• Experience using ADO or JIRA, Claude, and MS Office Suite.
• Preferred background in Product Ownership, Scrum Master work, PPM or Black Belt in Lean.

Compensation

The typical annual pay range for this role is $64,500 to $101,400. This figure includes base pay plus commissions and does not include the full rewards package. Final compensation may vary based on location, skills, education, and experience.

Benefits and culture

• Access to more than 21 rewards, including medical coverage, virtual wellness classes, tuition reimbursement, a 401(k) with employer match, adoption support, financial assistance, and more.
• Paid time off, company holidays, culture days, and programs designed to support work-life balance.
• Ongoing learning opportunities through training and development programs.
• An inclusive culture where diverse perspectives are welcomed and valued.
• Paid time off for volunteering and support for community-focused initiatives.

Additional information

The listed benefits apply to full-time employees. Benefits for part-time, contract, and intern positions may differ.

Applicants are encouraged to consider the role even if they do not meet every requirement; strong candidates may be a fit for this role or another opportunity.

Paychex is an equal opportunity employer committed to a respectful, inclusive workplace. Hiring decisions are based on qualifications, experience, and merit in compliance with applicable federal, state, and local employment laws.