Inside Sales Executive

Role Overview

As an Inside Sales Executive, you will serve as the primary point of contact for clients, helping them select fragrances tailored to their needs and guiding them through product and packaging options. You will collaborate closely with internal departments and manage the entire sales cycle to ensure client satisfaction and business growth.

Key Responsibilities

• Accurately gather and understand client requirements including fragrance preferences, positioning (luxury or mass market), minimum order quantities, and pricing expectations.
• Provide informed advice to clients regarding fragrance selections based on scent notes, inspiration, and current market trends.
• Assist clients in choosing packaging solutions such as bottles and boxes, also addressing branding and product positioning fundamentals.
• Coordinate effectively with research and development, packaging, and production teams to align client needs with internal capabilities.
• Prepare and present detailed quotations, proposals, and product catalogs to prospective buyers.
• Negotiate terms including pricing, order quantities, and delivery timelines, aiming to close sales and secure advance payments.
• Maintain up-to-date records of client interactions and sales pipeline in CRM systems to track progress and forecast sales.
• Foster long-term relationships with clients to promote repeat business, upsell additional product lines, and encourage volume and premium product purchases.
• Address client inquiries promptly and facilitate a seamless onboarding process for new customers.