Information Technology Operations Manager

Job Overview

We seek enthusiastic and motivated IT professionals dedicated to delivering exceptional customer service and innovative solutions to guests. The role is located at Al Ain Rotana in Al Ain, Abu Dhabi Emirate, United Arab Emirates.

Key Responsibilities

• Act as the main point of contact for all PC hardware servicing needs.
• Ensure all software licenses are maintained and that maintenance contracts properly cover all systems.
• Maintain an adequate stock of computer-related supplies.
• Keep detailed records of computer hardware and all service calls related to the hardware.
• Manage configuration records, program files, and data files within the computer systems.
• Monitor software performance and keep logs for performance reports, error checks, integrity validations, malfunctions, and resolutions.
• Develop and administer an efficient framework to enhance Rotana Service Desk IT Support, ensuring top-quality service and business continuity professionally.
• Periodically prepare reports on customer support issues and assess overall operations to deliver excellent service.
• Organize ongoing training for IT colleagues to improve the quality of customer support provided.
• Supervise hotel network performance and IT systems to guarantee smooth IT operations throughout the hotel.
• Collaborate with other departments to identify and address their IT requirements, ensuring uninterrupted business operations.
• Engage with IT vendors, external suppliers, and contractual partners to ensure timely delivery of procurement and IT services.
• Coordinate with IT Systems Support and IT Services Partners to ensure prompt and appropriate IT support services.
• Maintain technology and system resources at optimal performance and availability levels.
• Implement policies and procedures to ensure data and asset availability, integrity, and security according to company standards, supporting business continuity.
• Adhere to Rotana Centralized Service Team directives relating to “Change Notifications.”
• Operate in a safe and environmentally responsible manner prioritizing health, safety, and environmental conservation for guests and employees.
• Follow the hotel's environmental, health, and safety policies and procedures.

Qualifications and Skills

• Degree in Information Technology or related field.
• Previous experience in a similar IT operations role with proven expertise across various IT sectors.
• Excellent proficiency in English.
• Ability to design networks and provide technical leadership.
• Dynamic, highly motivated, adaptable to unforeseen situations.
• Demonstrated reliability and ability to deliver timely and accurate results.
• Core competencies include understanding business needs, strategic planning, valuing diversity, customer focus, influencing outcomes, team building, people leadership, operational management, adaptability, and result-driven performance.