Human Capital Associate

Overview

The New York City Department of Consumer and Worker Protection (DCWP) dedicates itself to improving the economic vitality of New Yorkers by supporting businesses, enforcing consumer protections, and advocating public policy for thriving communities. The Human Capital Unit plays a vital role in maintaining effective operations by managing employee benefits, long-term leaves, labor relations, and compliance with labor laws at municipal, state, and federal levels. This role offers an opportunity to develop HR expertise within a public service environment.

Key Responsibilities

• Support the benefits request process by assisting employees with options and selections, while reviewing leave forms, medical documents, and other related paperwork to ensure accuracy.
• Monitor and calculate leave balances according to eligibility and accrual policies; update timekeeping and payroll systems with approved documentation to keep records precise.
• Maintain accurate personnel records for employees on special leave, consistently updating HR information systems such as NYCAPS, PAMS, and Citytime.
• Work collaboratively with leadership to develop, implement, and improve leave and employee services programs aligned with agency objectives, employing data analysis and performance tracking.
• Manage and track employee separations including resignations, retirements, and terminations, ensuring proper exit procedures and conducting exit interviews especially for employees on extended leave.
• Process final leave balances and payouts timely, updating employee records in relevant HRIS platforms accordingly.
• Ensure consistent filing, tracking, and retention of all employee records following New York State’s Records Retention policies, and oversee record room access and log maintenance.
• Participate in special projects and assignments, conducting necessary research and responding promptly to employment verification requests.

Minimum Qualifications

• High school diploma or equivalent with a minimum of three years' experience in community-oriented work connected to relevant duties.
• Alternatively, education or experience deemed equivalent to the above.

Preferred Skills

• Familiarity with New York City HR systems such as NYCAPS, PAMS, PeopleSoft, and Citytime for administering benefits and leave tracking.
• Prior experience managing employee benefits, leave entitlements, and compliance with applicable policies.
• Competence in data analysis, trend identification, and report generation related to employee leave and program assessment.
• Ability to prioritize multiple tasks under deadlines with meticulous attention to detail and quality.
• Strong communication skills for conducting exit interviews and providing clear employee guidance.
• Organizational skills in managing and safeguarding employee records adhering to retention and security standards.
• Capacity to work independently and collaboratively to resolve challenges and suggest process enhancements.
• Excellent interpersonal skills focused on providing professional support and fostering positive employee relations.
• Experience aiding project coordination and ensuring timely completion of assignments.

Additional Information

This position may allow remote work up to two days per week under the Flexible Work Pilot Program. New York City residency is typically required within 90 days of appointment, though exceptions may apply for eligible employees residing in surrounding counties. The City is an equal opportunity employer committed to diversity and nondiscrimination based on any protected characteristic. Employees may also qualify for federal loan forgiveness and state repayment assistance programs related to public service.