Housekeeping Supervisor

Company Overview

Sofitel Al Hamra Beach Resort is seeking a seasoned and driven Housekeeping Supervisor for its property in Ras Al Khaimah, United Arab Emirates.

Role Summary

This position is central to leading the housekeeping function, ensuring that guest rooms, public areas, and back-of-house spaces consistently meet high standards of cleanliness, appearance, and service. The role also involves creating a positive and supportive atmosphere where team members can perform confidently and develop professionally.

Key Duties

• Hold daily team huddles to align everyone on priorities, service expectations, and operational updates.
• Oversee housekeeping activity across guest accommodations, shared spaces, and hotel facilities while keeping work aligned with company standards.
• Carry out routine inspections of rooms and public zones to ensure presentation and hygiene remain at an excellent level.
• Plan and assign daily workloads, manage team schedules, and organize workflow for smooth operations.
• Track attendance, performance, and conduct, then offer practical coaching and constructive feedback to encourage improvement.
• Assist with onboarding, orientation, and skill development for new team members so they understand procedures and expectations.
• Enforce health, safety, fire, and emergency guidelines to help maintain a secure work environment.
• Respond to operational issues quickly and effectively with a proactive, problem-solving approach.
• Keep an eye on inventory, supplies, and equipment usage while supporting efficient cost control.
• Maintain a polished personal appearance and hygiene in line with brand and service standards.
• Promote teamwork, accountability, and a collaborative culture that supports employee growth.
• Work closely with other hotel departments to help deliver a strong guest experience and overall business goals.

Skills and Competencies

The role calls for strong planning and prioritization ability, clear written and verbal communication, leadership confidence, attention to detail, sound judgment, and a customer-first mindset. The ideal candidate should be adaptable, capable of working independently, and physically able to handle the demands of the job.

Experience Required

Candidates should have prior experience in a comparable supervisory role within hospitality, with hands-on exposure to housekeeping operations. A background in a luxury hotel or premium hospitality environment is strongly preferred.

Technical and Operational Knowledge

Experience with Opera PMS is an advantage. Familiarity with cleaning procedures, quality standards, and health, safety, fire, and emergency protocols is also preferred.

Education

A high school diploma or an equivalent qualification is required. Additional hospitality-related training or certifications would be beneficial.