Butler

About the Role

Sofitel Al Hamra Beach Resort in Ras Al Khaimah is looking for a polished Butler to join its luxury hospitality team. This position is centered on delivering highly personalized guest care, with a strong focus on anticipating needs, maintaining flawless in-room service, and representing the property with professionalism and warmth.

Key Responsibilities

• Act as a representative of the hotel and provide tailored service while following property standards, procedures, and local regulations.
• Welcome arriving guests with genuine hospitality, including refreshments, luggage support, unpacking help, and room familiarization.
• Manage guest requests efficiently, covering laundry, housekeeping coordination, maintenance follow-ups, and concierge support such as dining reservations and travel planning.
• Keep guest rooms to exceptional standards through regular checks and attentive upkeep.
• Track guest preferences, maintain detailed profiles, identify VIP guests, and proactively offer services before requests are made.
• Work closely with housekeeping, food and beverage, front office, and guest services to ensure a seamless stay.
• Address complaints and concerns with tact and empathy, resolving matters promptly and documenting them properly.
• Support food and beverage service, including meal setup, room service delivery, and beverage service aligned with luxury standards.
• Assist guests with internet access, basic technical support, and information about hotel amenities and local attractions.
• Protect guest privacy and handle all personal information with strict discretion.
• Follow health, safety, fire, and security procedures, and report risks immediately.
• Join daily briefings and shift handovers, maintain logbooks, and share feedback and service opportunities with supervisors.
• Maintain a professional appearance, follow uniform standards, and represent the hotel with integrity.
• Collaborate respectfully with colleagues across departments and adapt to changing guest and business needs.

Required Experience

The role calls for 2 to 3 years of professional butler or luxury hospitality experience, ideally in an upscale hotel, resort, or private service setting. Experience with VIP or high-profile guests is expected, along with a proven ability to deliver proactive, personalized service.

Skills and Competencies

• Strong spoken and written English communication
• Excellent interpersonal and guest-relations skills
• Luxury hospitality service mindset
• Working knowledge of property management systems and basic computer tools
• Strong organization and time management
• Conflict handling and complaint resolution
• Food and beverage service etiquette
• Team collaboration across multiple departments
• Physical endurance for standing, walking, and manual tasks during shifts
• Discretion and commitment to confidentiality
• Flexibility to work evenings, weekends, and holidays

Preferred Profile

Helpful additions include multilingual ability, especially Arabic or French, along with experience in concierge support, travel arrangements, luxury brand standards, VIP service protocols, and coordination of laundry or housekeeping tasks.

Education and Certifications

A high school diploma or an equivalent qualification is the minimum educational requirement. Hospitality or butler service training, first aid and CPR certification, and food safety and hygiene certification are preferred.

Other Requirements

• Candidates must be eligible to work in the United Arab Emirates.
• Background verification and security clearance are required.
• Applicants should be committed to ongoing learning and professional growth.
• Willingness to align with the hotel’s service philosophy and brand values is essential.

Additional Information

The role requires a deep understanding of luxury service etiquette, guest anticipation, personalization, relationship building, cultural sensitivity, health and safety practices, and grooming standards expected in premium hospitality.