Guest Services Associate (Front Office)

About Accor

At Accor, life is driven by passion. As a leader in responsible hospitality, we unite more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand reflects unique identities, allowing you to truly express yourself, but all share a dedication to continuous innovation and challenging norms. As a Heartist®, you become part of a nurturing environment where growth, self-fulfillment, career exploration across hospitality sectors, and global opportunities are encouraged. We offer exclusive sector-specific benefits and recognize your daily commitment. Every role contributes deeply to crafting lasting, memorable experiences for guests, colleagues, and the planet. Join us and experience hospitality as a heartfelt vocation.

Role Overview

As a Guest Services Associate (GSA) in the Front Office at our Mysuru location, you will be the organization's welcoming face, ensuring guests receive warm, professional service from their arrival to departure. Your role combines operational efficiency with exceptional customer care, reflecting our high standards for hospitality and quality.

Primary Duties

• Warmly welcome guests, creating a positive and inviting first impression.
• Efficiently manage check-in and check-out processes with accuracy.
• Promptly address guest inquiries and requests with empathy and effective solutions.
• Handle guest billing and payment settlements transparently and accurately.
• Identify ways to personalize guest experiences with thoughtful recommendations.
• Promote hotel amenities and services strategically, capitalizing on upselling opportunities.
• Maintain exceptional customer service standards at the reception, consistently surpassing guest expectations.
• Manage daily front office operations to ensure smooth functioning and team cooperation.
• Immediately report any issues affecting hotel interests to management.
• Support team members collaboratively to foster a positive and productive work atmosphere.
• Effectively organize and prioritize multiple tasks while maintaining composure and efficiency.

Candidate Profile

• Holder of a diploma or degree in Hotel Management or equivalent hospitality qualification.
• At least 1 year of experience in front office operations or guest services.
• Strong multitasking capabilities and excellent time-management skills.
• Proven problem-solving ability with a service-focused approach.
• Excellent interpersonal and teamwork skills suited for a fast-paced setting.
• Fluent English communication, both verbal and written.
• Flexible, proactive, sincere, and detail-oriented with a professional approach.
• Proficient in general computer use and software applications.
• Familiarity with Opera property management system is an advantage.
• Ability to stay calm and composed when managing guest concerns and conflicts.
• Experience in guest relations and understanding of hospitality industry best practices.

Additional Information

Experience working with Opera or similar systems is preferred. Fluency in English is essential; knowledge of additional languages is advantageous.

Diversity & Inclusion

We are committed to fostering an inclusive workplace by attracting, hiring, and promoting a diverse workforce.