Guest Relations Executive - Jumeirah Carlton Tower

About Jumeirah

Jumeirah is a renowned luxury hospitality group and part of Dubai Holding. Its portfolio spans 29 properties across 11 countries across the Middle East, Europe, and Asia. Since the launch of Jumeirah Burj Al Arab in 1999, the brand has been recognized for high-end beachfront resorts, city hotels, and private residences, all defined by warm service and memorable guest experiences.

About Jumeirah Carlton Tower

Set in Knightsbridge, Jumeirah Carlton Tower is a prominent London hotel that blends classic character with modern luxury. Guests enjoy sweeping city views, direct access to Cadogan Gardens, diverse dining options, and a rooftop health club and spa featuring London’s largest naturally lit swimming pool.

Role Overview

An opening is available for a Guest Relations Executive to join the Guest Relations team at Jumeirah Carlton Tower.

Key Responsibilities

• Represent the Jumeirah brand in the lobby as a welcoming, approachable, and consistent presence for guests and visitors.
• Share engaging stories about the hotel, the destination, and the wider Jumeirah experience, including cultural and historical context.
• Handle day-to-day administrative tasks and pass important updates to the right internal teams to keep operations running smoothly.
• Take a proactive approach to guest interaction, gathering feedback and responding to guest needs to create memorable stays.
• Support guest services such as bookings, wayfinding, and special arrangements, ensuring requests are completed properly.
• Receive VIP guests and coordinate seamless arrivals, including check-in support, luggage handling, and tailored service touches.

Candidate Profile

The ideal applicant is personable, confident, and comfortable building rapport with people from varied backgrounds. A genuine interest in hospitality, travel, culture, and the local area is important, along with strong written and spoken English. Additional languages are considered an advantage. The role also calls for excellent organization, attention to detail, professionalism, flexibility, and the ability to manage multiple priorities while working evenings, weekends, and holidays when required. Prior experience in luxury hospitality and a proactive, guest-focused mindset are preferred.

Benefits

• Supportive and inclusive workplace culture
• Access to learning and development programmes, plus clear routes for progression
• Opportunities to move within the company’s global network
• Discounts on food, beverages, and hotel stays worldwide
• Health care and insurance coverage
• Competitive pay along with an excellent service charge
• Additional holiday entitlement for milestone birthdays such as 21, 30, and 40
• Access to employee perks and discount offers
• Dry cleaning for uniform or business attire
• Meals provided while on duty