Front Store Supervisor – Full-Time Hourly Position with Flexible Shifts
West Kelowna, British Columbia, Canada · Full Time
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- Experience
- Any
- Salary
- CAD 20 – CAD 22 / hour
- Openings
- 1
- Posted
- 2時間前
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
This position supports a locally operated retail store delivering health, beauty, and convenience products with a strong customer focus. The Front Store Supervisor is responsible for directing customer service operations, including cashier management and merchandising activities.
Key Responsibilities
- Oversee cashier and merchandising teams ensuring adherence to store policies and operational protocols.
- Provide training and continuous guidance to cashiers and merchandisers on their roles and tasks.
- Implement and monitor all loss prevention measures, manage daily cash office inventory, and maintain cashier tracking documentation.
- Ensure all store employees comply with the uniform policy and present a professional image to customers.
- Address customer queries concerning product locations, rainchecks, and resolve issues such as refunds and exchanges within established guidelines.
- Promote the Customer Service Index (CSI) survey to gather feedback.
- Maintain merchandising standards by keeping shelves organized, clean, and properly rotated, and manage product displays as directed.
- Maintain cleanliness and store appearance, follow health and safety regulations, and comply with all store policies and loss prevention procedures.
- Occasionally perform clerical, banking, and cashier duties as required.
Qualifications and Experience
- Sound planning, judgment, and decision-making abilities.
- Independent problem-solving skills to ensure optimal store organization and excellent customer service.
- Proficient computer skills.
- Strong organizational capabilities and effective time management.
- In-depth knowledge of retail products and supply management.
Additional Information
Ownership model: Each store is locally owned with support from a national brand, offering employees a purchase discount, competitive hourly pay, flexible scheduling, and access to online learning.
The position recognizes and embraces Canada’s diversity by fostering inclusive hiring and customer service practices. Accommodations are available for applicants with disabilities. Compliance with legal and ethical standards is a core value.
Compensation
Hourly wage ranges between $20 and $22, with actual pay dependent on experience and location.
Industry
Retail