Front Office Executive

About the Organization

We believe exceptional hospitality starts at the front desk. Our teams are empowered to own their roles, provide excellent service, and establish lasting guest relationships in a dynamic, people-focused environment.

Role Overview

The Front Office Executive is responsible for managing daily front office tasks, maintaining service quality, and supporting the team to ensure a consistent and satisfying guest experience.

Key Responsibilities

• Oversee daily front desk operations and handle guest interactions.
• Ensure smooth procedures for guest check-in, check-out, and reservations.
• Resolve guest issues promptly and efficiently.
• Provide training and guidance to Front Office Associates.
• Collaborate with housekeeping, food & beverage, and maintenance departments.
• Monitor guest satisfaction and service quality metrics.
• Prepare daily reports and manage shift handovers.
• Adhere strictly to standard operating procedures and brand standards.

Qualifications and Skills

• 1 to 2 years of experience in front office roles within hospitality.
• Strong communication abilities and interpersonal skills.
• Proficiency in property management systems and billing software.
• Capability to work under pressure and juggle multiple tasks.
• Leadership qualities with keen attention to detail.
• Degree in Hotel Management or Hospitality preferred.
• Practical knowledge of hotel operations.
• Financial acumen and effective communication skills.

Benefits and Additional Information

• Complimentary accommodation and meals.
• Provident Fund and medical insurance coverage.
• Retention bonus of ₹10,500 after completing one year of employment.
• Competitive salary with prospects for career advancement.