Front Office Agent (m/w/d)

About the Employer and Workplace

The Dorint An den Westfalenhallen Dortmund is a four-star hotel with 221 rooms, part of the Revo Hospitality Group. Situated adjacent to the Dortmund trade fair and event halls, it offers a highly dynamic working environment in one of Germany's key event centers. Employees support an international clientele attending trade fairs, conferences, and concerts, ensuring smooth and pleasant stays through professional, attentive, and warm service.

The hotel boasts a restaurant with regional and international cuisine and a bar popular with guests and locals alike. A diverse breakfast buffet caters especially to guests with tight schedules.

As part of the Revo Hospitality Group, this hotel combines the vibrancy of an event location with a structured work environment, promoting internationality, service excellence, and strong team spirit.

Role Summary

• Warmly welcome and assist guests as the primary contact at the reception desk.
• Manage smooth operations from guest check-in through check-out.
• Coordinate communications between departments to ensure optimal guest experiences.
• Handle cash management and accurate billing at the front office.
• Diligently attend to individual guest requests with commitment and service focus.

Candidate Profile

• Completed training in hospitality or initial professional experience as a career changer with passion for guest service.
• Strong service orientation and capability to provide guests with a genuine welcoming atmosphere.
• Proficient German and good English skills, both verbal and written, for daily communication with international visitors.
• Good organizational skills with the ability to handle multiple responsibilities simultaneously, including in high-pressure conditions.

Employment Details

• Position type: Full-time
• Contract: Permanent
• Location: Dortmund, Germany
• Planned start date: June 17, 2026

Benefits

• Permanent employment contract from day one, providing stability and long-term security.
• Annual leave entitlement increases with length of service.
• An extra day off during the month of your birthday.
• Opportunities for professional and personal development through the company’s internal academy.
• Attractive staff discounts available for family and friends across all group hotels.
• Exclusive discounts on fashion, technology, and events through numerous partners.