Front Desk Officer

About Central Avenue Critical Care Hospital (CACCH)

For over 25 years, CACCH has dedicated itself to serving the community by prioritizing patient health and well-being. The hospital operates with a mission grounded in compassionate healthcare, emphasizing respect, dignity, and empathy toward patients. Team members are expected to embody values of service, integrity, and a commitment to healing.

Role Overview

The Front Desk Officer will serve as the initial point of contact for patients and visitors, managing inquiries and guiding them to appropriate departments. Responsibilities include patient registration, appointment scheduling, handling phone communications, and facilitating coordination among patients, clinicians, and administrative personnel. Maintaining an organized and professional reception area, operating office equipment, and supporting frontline administrative functions are essential to ensure seamless operations. This position is full-time and requires on-site presence in Nagpur with a professional and empathetic demeanor.

Qualifications and Skills

• Strong interpersonal and customer service skills for effective interaction with patients, families, and staff.
• Experience managing receptionist duties such as check-ins, appointment scheduling, and responding to inquiries.
• Proficiency with office devices including telephones, printers, scanners, and computers.
• Basic office administration capabilities including record keeping and document organization.
• Good communication skills in English and local languages, with attention to detail and ability to remain composed in a busy healthcare setting.
• Preferred prior experience in hospital or healthcare environments along with basic computer literacy (MS Office, hospital information systems).
• Minimum education requirement is high school diploma or equivalent; additional education in administration or hospitality is an advantage.